Online Member Support Specialist
About The Position
AO Globe Life is hiring an Online Member Support Specialist for a fully remote, independent contractor opportunity serving union members, credit union clients, and veterans nationwide. The role helps clients explore supplemental benefits and supports them through the enrollment process. Client consultations are held virtually, and the position also involves relationship-building, digital documentation, and follow-up communication. The opportunity includes training, mentorship, licensing guidance, and ongoing professional development. Compensation is commission-based and performance-driven, not hourly or salaried. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities and are responsible for applicable pre-licensing coursework, examination, and state licensing costs. Specific licensing requirements, fees, compensation, and contractor terms may vary by state.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Have a reliable high-speed internet connection.
- Provide a computer or laptop, webcam, and professional remote workspace.
- Be comfortable in virtual meetings and using digital tools.
- Have excellent interpersonal and communication abilities.
- Have a self-starter mindset and strong organizational skills.
- Be willing and able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Be self-motivated, coachable, and comfortable working independently.
Nice To Haves
- Customer service or consultative experience is preferred but not required.
- Interest in a service-focused, people-first role and a purpose-driven mission.
- New or upcoming graduates in business, marketing, or communications may be well suited to the opportunity.
Responsibilities
- Help clients explore supplemental benefit options tailored to their needs.
- Prioritize high-quality, client-focused interactions.
- Support clients throughout the enrollment process with clarity and professionalism.
- Hold client consultations virtually using Zoom.
- Cultivate long-term client relationships.
- Participate in ongoing mentorship and professional development.
- Maintain accurate digital documentation and manage follow-up communication.
- Complete required training and participate in virtual meetings.
Benefits
- Monthly and quarterly bonuses.
- Supportive, people-first team culture.
- A path into leadership.
- 100% remote work with flexible hours.
- Potential income growth through renewals.
- A 3% equity opportunity for qualifying team members.
- Weekly pay based on performance.
- Inbound leads; no cold outreach.
- Training, mentorship, licensing guidance, and ongoing professional development.
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What This Job Offers
Education Level
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