Member Support Specialist

One Medical • Hyannis, MA

2d • Onsite

About The Position

One Medical is a primary care solution focused on making quality care more affordable, accessible, and enjoyable. The company provides in-office and 24/7 virtual care, on-site labs, and programs for preventive care, chronic care management, common illnesses, and mental health. One Medical joined Amazon in February 2023.

The Member Support Specialist serves as an in-office ambassador for patients in offices presently focused on the Senior Health population (age 65+). The role removes barriers to care and helps create an exceptional in-office experience. The specialist maintains the appearance and feel of the office lobby, is a first point of contact for patient feedback, and provides support as requested by the Practice Coordinator, Operations Manager, or in-office providers. The position calls for empathetic, compassionate service, strong communication, teamwork, and nimble problem-solving.

This is a full-time, in-person role at One Medical offices in Hyannis, Massachusetts. Base pay is $21.50 per hour on a full-time schedule, with a $1.25 differential for eligible extended hours.

Requirements

• At least 1 year of experience in high-touch customer- or patient-facing roles.
• Strong written and verbal communication skills.
• Experience working on collaborative, diverse, feedback-driven multidisciplinary teams.
• A proven track record of persisting through change, demonstrating a forward-thinking perspective under pressure, and taking action on challenges.
• Proficiency with computer technology, including typing, navigating the internet, and using multiple software systems simultaneously.

Responsibilities

• Use the C-I-CARE communication framework in patient interactions and support a positive in-office experience through patient intake, same-day schedule management, follow-up scheduling, billing and insurance knowledge, patient feedback monitoring, and outreach as needed.
• Perform front-of-house duties, including check-in and check-out, insurance verification, printing and paperwork, test preparation, and tasking to service-level expectations.
• Contribute to team development through rounding, team huddles, team problem-solving, and support for in-office providers with ad hoc requests.
• Use the technology suite, including Slack, G-suite, Zoom, and the Electronic Medical Record System, to communicate with team members and patients and complete daily work.
• Perform opening and closing duties and daily office upkeep, including maintaining patient- and employee-facing spaces, restocking supplies, and keeping spaces organized.
• Carry out other job-related duties assigned by management.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed