Associate Member Support Specialist
About The Position
As part of Hinge Health’s Member Support team, the Associate Member Support Specialist assists current and prospective members throughout their journey. The role develops expertise in the company’s program offerings, eligibility and enrollment, and billing, and uses critical thinking and problem-solving to resolve member questions and concerns across multiple tools and systems. The goal is to provide efficient resolutions and a best-in-class member experience. This entry-level opportunity is suited to someone with at least one year of experience in a call center or customer-facing role. The successful candidate is solution-oriented, adaptable to a rapidly evolving environment, able to work independently, and has strong writing and interpersonal skills. The role offers opportunities to take ownership and pursue ongoing learning and development.
Requirements
- Available to work a variable schedule based on business needs, including shifts within 4:00 a.m.–8:00 p.m. PST and potentially evenings, weekends, and holidays.
- At least one year of experience in a call center or customer-facing role.
- Excellent member-facing spoken and written communication skills and strong soft skills.
- Confidence managing multiple processes and workflows simultaneously.
- Ability to work effectively in a remote environment with excellent punctuality and communication.
- Solution-oriented approach, growth mindset, adaptability, and ability to work independently.
Nice To Haves
- Bachelor’s degree or equivalent experience.
- Experience working in a remote environment.
- Experience working in fast-paced environments.
- Familiarity with HIPAA regulations.
- Experience with Zoom Contact Center and Zendesk, or similar call and ticketing systems.
- Experience working with AI.
Responsibilities
- Become an expert in Hinge Health’s offerings, common member challenges, and troubleshooting techniques.
- Support current and prospective members across email, phone, and chat, answering questions and providing timely, efficient solutions.
- Interact with members in a friendly and professional manner to strengthen their relationship with Hinge Health.
- Communicate promptly and clearly while conveying warmth and empathy.
Benefits
- Comprehensive medical, dental, and vision coverage.
- Support for employees and family members with gender-affirming care, family and fertility planning, and travel reimbursements when healthcare is unavailable locally.
- Traditional or Roth 401(k) retirement plan options with a 2% company match.
- Learning and development stipends.
- Discounted company stock through an employee stock purchase plan (ESPP).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
