Online Grocery Pickup Clerk 481

Kroger • West Bloomfield, MI

1d

About The Position

Select, gather, and assemble products for customers’ online orders efficiently while maintaining freshness and quality. Process coupons and payments, then deliver and load completed orders into customers’ cars when they arrive for pickup. Provide a positive customer service experience and demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety.

The role includes receiving orders from the Order Selector, storing products in appropriate temperature zones, selecting and checking items, handling substitutions, processing orders through the POS system, and maintaining staging areas and equipment. The clerk also communicates with customers and store management, follows applicable laws and company procedures, completes opening and closing tasks, supports training, and meets productivity standards. The essential functions must be performed with or without reasonable accommodation.

Requirements

• Must be able to perform the essential functions of the position with or without reasonable accommodation.

Responsibilities

• Meet or exceed customer expectations for ease of shopping, variety, freshness, and cleanliness.
• Follow local, state, and federal laws, food safety procedures, and company guidelines.
• Receive customers’ orders from the Order Selector and store products in optimal temperature zones.
• Initiate and complete selection of customers’ online orders, following directions in order notes.
• Ensure the quality and freshness of selected items.
• Communicate with customers using a portable phone and respond professionally and promptly.
• Retrieve orders from staging locations and ensure their accuracy.
• Process orders through the point-of-sale (POS) system.
• Apply policies and procedures to determine appropriate substitutions for out-of-stock items.
• Scan and bag orders while following bagging standards.
• Communicate substitutions or order exceptions to customers at pickup.
• Load orders into customers’ cars.
• Maintain the organization and cleanliness of staging areas and equipment.
• Report pricing, scanning, item-location, and invalid-temperature-type discrepancies to the store e-Commerce supervisor.
• Inspect equipment and report items needing repair to the store e-Commerce supervisor or other store management.
• Perform required opening and closing procedures.
• Learn and adapt to new and improved processes.
• Assist in training new e-Commerce team members.
• Meet or exceed productivity standards.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed