Online Customer Service Representative | No Experience Required | FULLY Remote

AIL•Indianapolis, IN

3d•Remote

About The Position

AO | Globe Life is expanding its virtual team and seeking motivated, dependable, and people-focused individuals to join us as Online Customer Service Representatives. You'll connect virtually with individuals and families who are interested in learning about available benefits, answer questions, explain coverage options, assist with enrollment, and provide ongoing client support. This position combines customer service, benefits education, relationship building, and consultative insurance sales. No previous insurance experience is required. We provide the training, mentorship, and licensing guidance needed to get started.

Requirements

Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Maintain reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be comfortable using Zoom and web-based applications
Be willing to complete required training
Be willing and able to obtain the appropriate state Life & Health Insurance License

Nice To Haves

Experience in customer service, retail, hospitality, healthcare, education, administration, banking, military service, call centers, client relations, financial services, or sales can be helpful—but is not required.

Responsibilities

Meet with clients through scheduled Zoom and phone appointments
Connect with individuals and families interested in learning about available benefits
Listen carefully to client needs and concerns
Answer questions clearly and professionally
Explain available life, accident, and supplemental health insurance options
Help clients understand coverage features and available choices
Assist eligible clients with applications and enrollment
Conduct applicable policy and benefit reviews
Assist existing clients with beneficiary and policy-related service requests
Provide ongoing follow-up and customer support
Maintain accurate digital client records and documentation
Client consultations
Customer service
Benefits education
Relationship building
Enrollment assistance
Policy service and follow-up