Customer Service Trainee - Remote - No Experience Required

Spade Recruiting•Evansville, IN

6d•Remote

About The Position

For decades, our organization has worked alongside thousands of unions, associations, and member-based organizations throughout North America, helping working families understand and access supplemental benefit programs available to them. Our approach is centered on providing clear information, dependable service, and continued support. We believe members should feel comfortable asking questions and confident that they understand their options before making important decisions for themselves and their families. As our organization continues to grow, we’re looking for motivated individuals who share that commitment to service and want the opportunity to develop a meaningful, long-term career.

Requirements

Communicate confidently and professionally
Enjoy working directly with people
Have strong listening and interpersonal skills
Are organized, dependable, and consistent
Can manage your responsibilities independently
Are comfortable working with computers and virtual meeting platforms
Take feedback well and are willing to learn
Have a genuine interest in helping families understand their options
Hold a high school diploma or equivalent

Nice To Haves

Previous experience in customer service, retail, hospitality, administration, or sales can be helpful, but it is not required.

Responsibilities

Connecting with members through scheduled phone and virtual appointments
Conducting structured benefit consultations
Learning about each member’s individual needs and priorities
Explaining available programs and coverage options in clear, everyday language
Answering questions and providing professional guidance
Assisting with online applications and digital documentation
Maintaining accurate and organized client records
Completing follow-ups and providing continued member support
Building professional relationships with the families you assist
Participating in ongoing training and professional development

Benefits

100% remote work environment
Flexible full-time scheduling
Weekly compensation
Performance-based bonuses and incentives
Residual income opportunities
Health, dental, and vision benefit options
Comprehensive onboarding and training
Individual coaching and ongoing mentorship
Leadership and management development
Performance-based advancement opportunities
Recognition and incentive programs
Opportunities to qualify for company-sponsored travel, with previous destinations including Disney, Puerto Rico, Las Vegas, Cancun, and the Bahamas