Online Client Care Representative | No Experience Required | Remote Customer Service

Globe Life AIL - Lisa Russel•Wilmington, NC

1d•Remote

About The Position

AO is seeking friendly, motivated, and service-oriented individuals to join their growing team as Online Client Care Representatives. This is a 100% remote opportunity where you will work virtually with members and their families to answer questions, explain available benefits, assist with enrollment, and provide professional ongoing support. No previous insurance experience is required, as the company provides comprehensive training, licensing guidance, mentorship, and ongoing development.

Requirements

Strong communication and active-listening skills
A genuine desire to help others
Friendly, professional, and positive attitude
Strong customer-service mindset
Dependability and personal accountability
Good organization and time-management skills
Basic computer and technology skills
Ability to work independently from home
Willingness to learn and accept coaching
Motivation to grow professionally
Be at least 18 years of age
Be physically located within the United States
Be legally authorized to work in the United States
Have access to a computer or laptop
Have reliable high-speed internet
Have webcam and microphone capability
Maintain a quiet, professional workspace
Be willing and able to obtain the required state Life & Health Insurance License

Nice To Haves

Experience in customer service, client care, member services, retail, hospitality, healthcare, education, banking, administration, call centers, military service, or sales is helpful—but not required.

Responsibilities

Provide virtual support to individuals and families while helping them understand and access available benefit programs.
Connect with clients through scheduled Zoom and phone appointments.
Answer questions regarding available benefits and coverage options.
Explain life, accident, and supplemental health insurance benefits clearly.
Listen to each client's needs and provide personalized guidance.
Assist eligible clients through applications and enrollment.
Provide professional support before, during, and after enrollment.
Create a positive and professional client experience.
Build trust through active listening, communication, and reliable follow-up.
Conduct benefit and policy reviews when appropriate.
Assist with beneficiary updates, policy changes, and service requests.
Maintain ongoing relationships with clients and their families.
Maintain accurate digital client records.
Manage appointments and follow-up communications.
Utilize Zoom, email, CRM systems, and other online tools.
Follow company procedures and applicable state requirements.
Collaborate with a supportive virtual team.