Online Client Success Specialist
About The Position
AO Globe Life is hiring an Online Client Success Specialist for a fully remote, independent-contractor opportunity serving clients across the United States. The role focuses on helping individuals and families understand personalized supplemental benefit options and complete enrollment through virtual consultations. Client interest is inbound; the role does not involve cold calling. The position offers training, mentorship, licensing guidance, and ongoing professional development. Compensation is commission-based and performance-driven, with weekly performance-based earnings, monthly and quarterly bonuses, and potential renewal-based income growth. It is not an hourly or salaried position. Qualifying team members may have an equity opportunity. Candidates must obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities; required pre-licensing coursework, examinations, and state licensing expenses are the candidate’s responsibility. Terms and requirements may vary by state.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Be comfortable with virtual meetings and digital tools.
- Be self-driven, organized, coachable, and comfortable working independently.
- Have a reliable high-speed internet connection, a computer or laptop, a webcam, and a professional remote workspace.
- Have excellent interpersonal and communication abilities.
- Have a genuine interest in helping others and supporting a mission-driven company.
Nice To Haves
- Customer service background is helpful but not required.
- Recent or soon-to-be graduates in business, marketing, or communications may find the role a good fit.
- No prior insurance experience is required.
Responsibilities
- Explain personalized supplemental benefit options to individuals and families.
- Deliver excellent, client-centered service.
- Maintain accurate documentation and follow up with clients.
- Build strong, long-term client relationships.
- Conduct client consultations virtually using Zoom.
- Guide clients through enrollment clearly and professionally.
- Complete required training and participate in virtual meetings.
- Engage in ongoing mentorship and professional development.
Benefits
- Full training and licensing support
- Mentorship and ongoing professional development
- Monthly and quarterly bonuses
- Renewal-based income growth opportunities
- Leadership advancement path
- Flexible scheduling
- Equity opportunity (3%) for qualifying team members
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What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
