Online Customer Success Specialist
About The Position
AO Globe Life is hiring a remote Online Customer Success Specialist to help clients understand and enroll in personalized supplemental benefit options. The role is suited to people interested in a service-focused, people-first career, including new or upcoming graduates, and offers training, mentorship, licensing guidance, and professional development. The position is a 100% remote independent contractor opportunity with American Income Life / Globe Life. Compensation is commission-based and performance-driven, not hourly or salaried. The work includes virtual client consultations, enrollment guidance, recordkeeping, timely follow-up, and ongoing relationship building. Client interest is inbound; cold calling is not required. Eligible team members may have a 3% equity opportunity, and the posting also describes monthly and quarterly bonuses, weekly performance-based pay, and potential renewal-based income growth. Candidates must be legally eligible to work in the United States and at least 18 years old. Before conducting licensed insurance activities, they must obtain the appropriate state Life & Health Insurance License and complete any required pre-licensing coursework, examinations, and state requirements at their own expense. Licensing requirements, fees, compensation, and contractor terms may vary by state.
Requirements
- Be at least 18 years of age and legally eligible to work in the United States.
- Be able to obtain the appropriate state Life & Health Insurance License before conducting licensed insurance activities.
- Complete applicable pre-licensing coursework, examinations, and state licensing requirements at the candidate’s expense.
- Provide a computer or laptop, webcam, reliable high-speed internet, and a professional remote workspace.
- Have a self-starter mindset and strong organizational skills.
- Have strong communication and interpersonal skills.
- Be confident in virtual meetings and familiar with digital tools.
- Be self-motivated, coachable, and comfortable working independently.
Nice To Haves
- Prior customer service or consultative experience is a plus but is not required.
- Interest in helping others and supporting a mission-driven company.
- Business, marketing, or communications studies or recent/upcoming graduation.
Responsibilities
- Lead virtual Zoom consultations with clients.
- Guide individuals and families through personalized supplemental benefit options.
- Walk clients through enrollment clearly and professionally.
- Keep digital records accurate and manage timely follow-up.
- Cultivate long-term client relationships.
- Deliver high-quality, client-focused service.
- Participate in required training and virtual meetings.
Benefits
- Monthly and quarterly bonuses.
- Supportive, people-first team culture.
- A path into leadership.
- 100% remote work with flexible hours.
- A 3% equity opportunity for eligible team members.
- Full training and licensing support.
- Weekly pay based on performance.
- Opportunities for renewal-based income growth.
- Inbound-only client interest; no cold calling.
- Mentorship and ongoing professional development.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
No Education Listed
