Ongoing Licensing Specialist

Necco•Barboursville, WV

About The Position

Necco is hiring an Ongoing Licensing Specialist to recruit, manage, recertify, and retain foster homes to help achieve permanence for children in its care. The role uses data to guide recruitment and retention, builds relationships with foster parents and community partners, manages prospective-parent communications and CRM records, and leads foster-home recertification and ongoing training. The Specialist also supports placement and admissions activity, maintains foster-parent records and files, and provides scheduled on-call guidance and support to foster families. The position calls for a strategic, collaborative problem-solver with strong communication skills and a commitment to Necco’s culture, program quality, and success.

Requirements

Be at least 21 years of age.
Have a minimum of two years of experience in the human services field.
Hold a bachelor’s degree in a human service-related field in Ohio; a bachelor’s degree in human services or a related field in Kentucky, Georgia, or Indiana; or one of the stated West Virginia qualifications: a bachelor’s or master’s degree in social work or a related human service field, a Board of Regents degree with a human service concentration, or a bachelor’s degree plus department-approved training provided by the child placing agency.
Have 100/300/100 auto insurance coverage and a valid driver’s license.
Have experience with training.
Have excellent computer skills and the ability to learn new skills and programs.
Have excellent communication and organizational skills.
Successfully complete all required criminal background checks.
Be willing to travel and attend training.

Responsibilities

Use data to target foster-parent recruitment and carry out the annual recruitment plan.
Seek referrals from existing and prospective parents and represent Necco at community events to educate the community and related organizations about foster care.
Build relationships with foster parents, local businesses, news media, churches, community organizations, and business leaders.
Collaborate with staff, foster parents, and community influencers to develop and implement ongoing recruitment methods.
Keep CRM information about leads, opportunities, and activities accurate and timely; use the CRM to manage follow-up communications with prospective foster parents.
Respond to inquiries within 24 hours, excluding weekends, using channels such as phone, email, text, face-to-face communication, and direct mail.
Lead foster-home recertification, including ongoing training, the home study process, and re-approval as a foster home.
Maintain knowledge of current state regulations relating to foster homes and assess families’ ability to foster throughout recertification.
Recommend training to address areas for growth and assist the team with steps related to foster-home allegations, policy-rights violations, and corrective action plans.
Participate in the admissions process from youth referral through placement.
Maintain foster-parent records in the database and ensure foster-parent files remain current.
Manage foster-parent ongoing and recertification training, including training on Hobb’s principles of Re-Education and Necco culture.
Analyze referral declinations and provide training to address them.
Use data to analyze foster-home retention rates and develop action plans addressing utilization and capacity.
Ensure foster homes have a support team throughout the process and that children with higher needs receive support.
Lead foster-parent recognition, celebrations, and team retention activities.
Assist with referrals and placements to maximize matching and capacity.
Practice Ruthless Pragmatism, participate in peer-to-peer feedback, and know and live Necco’s Corporate Culture Principles.
Embody the virtues of Humble, Hungry, and Smart; drive an Individual Performance Scorecard; and adhere to and contribute to Necco’s meeting structure.
Provide rotating on-call advisory and support to foster families, and report and document activities.