Ongoing Licensing Specialist

Necco • Springdale, OH

4d

About The Position

Necco’s Ongoing Licensing Specialist recruits, manages, recertifies, and retains foster homes to help achieve permanence for children in the company’s care. The role uses data and community relationships to support foster-home recruitment, maintain prospective-parent communications, oversee foster-home recertification and training, and improve foster-family retention and capacity.

The specialist maintains current knowledge of state foster-home licensing regulations, supports assessments and recommendations during recertification, keeps foster-parent records and files current, and participates in admissions, referrals, and placements. The position also provides rotating on-call advisory and support to foster families, documenting related activities. Necco describes the desired candidate as a strategic, collaborative communicator and problem-solver who is passionate about the company’s success, growth, and program quality, and who embodies its corporate culture principles and the virtues of being humble, hungry, and smart.

Requirements

• Be at least 21 years of age.
• At least two years of experience in the human services field.
• Experience with training.
• Excellent computer skills and ability to learn new skills and programs.
• Excellent communication and organizational skills.
• Valid driver’s license and 100/300/100 auto insurance coverage.
• Successfully complete all required criminal background checks.
• Willingness to travel and attend training.
• Degree requirements vary by state: Ohio requires a bachelor’s degree in a human service-related field; Kentucky, Georgia, and Indiana require a bachelor’s degree in human services or a related field; West Virginia accepts a bachelor’s or master’s degree in social work or a related human service field, a Board of Regents degree with a human service concentration, or a bachelor’s degree plus department-approved training provided by the child-placing agency.

Responsibilities

• Use data to conduct targeted foster-parent recruitment and carry out the annual recruitment plan.
• Seek referrals from existing and prospective foster parents and build relationships with foster parents, local businesses, news media, churches, community organizations, and business leaders.
• Represent Necco at community events and educate the community and related organizations about foster care.
• Collaborate with staff, foster parents, and community-based influencers to develop and implement ongoing recruitment methods.
• Maintain accurate and timely CRM information about leads, opportunities, and activities, and manage follow-up with prospective foster parents through phone, email, text, face-to-face communication, and direct mail.
• Respond to inquiries within 24 hours, excluding weekends.
• Lead foster-home recertification in accordance with state licensing requirements, including ongoing training, the home-study process, and re-approval.
• Maintain knowledge of state regulations relating to foster homes and assess families’ ability to foster throughout recertification.
• Recommend training to address areas for growth and manage foster-parent ongoing and recertification training, including training on Hobb’s principles of Re-Education and Necco culture.
• Assist the team with actions related to foster-home allegations, policy-rights violations, and corrective action plans (CAPs).
• Participate in the admissions process from youth referral through placement.
• Maintain foster-parent database records and ensure foster-parent file requirements remain current.
• Analyze referral declinations and provide training to address them.
• Analyze foster-home retention rates using data and develop action plans to address utilization and capacity.
• Ensure support for foster homes throughout the process and for children with higher needs.
• Lead foster-parent recognition, celebrations, and retention activities.
• Assist with referrals and placements to maximize matching and capacity.
• Practice Ruthless Pragmatism, engage in peer-to-peer feedback, live Necco’s Corporate Culture Principles, and embody the virtues of Humble, Hungry, and Smart.
• Drive the Individual Performance Scorecard and adhere to and contribute to Necco’s meeting structure.
• Provide rotating on-call advisory and support to foster families, and report and document activities.

What This Job Offers

• Job Type: Full-time