One Stop Operator
About The Position
The One Stop Operator directs and coordinates the functions and daily operations of a One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans. The role provides vision, leadership, and functional supervision to staff and co-located partner agencies to support integrated, high-quality service delivery, while promoting cross-functional teams across funding streams, collective bargaining agreements, and government regulations. The position works with workforce and community partners, employers, and other stakeholders to improve services and address local workforce and economic development needs. It leads employer engagement and business service initiatives, supports partner agreements, promotes community awareness of services, and uses customer feedback to inform decisions. The role also oversees staff development, facility operations, operational policies, and compliance with workforce regulations and certification requirements.
Responsibilities
- Direct and coordinate the One-Stop Career Center site's functions and daily operations in alignment with federal, state, and local workforce strategic plans.
- Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery.
- Promote cross-functional teams across funding streams, collective bargaining agreements, and governmental regulations.
- Recommend service delivery improvements through best practices and continuous improvement initiatives.
- Participate in local, regional, and statewide workforce system workgroups.
- Establish and maintain working relationships with WIOA, TANF, and other mandated partners; community organizations; elected officials; employers; unions; educators; and public and private agencies.
- Coordinate and lead partner meetings and establish committees to address operational and service delivery needs.
- Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs).
- Lead employer engagement and business service initiatives to address local workforce and economic development needs.
- Build employer relationships, promote available business services, and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines.
- Participate in public relations activities and community outreach to promote awareness and use of One-Stop Career Center services.
- Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making.
- Develop staff orientation and ongoing professional development programs.
- Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination.
- Establish and enforce operational policies related to office hours, confidentiality, health and safety, and emergency preparedness.
- Ensure compliance with federal, state, and local workforce regulations, policies, and certification requirements.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
