One Stop Operator
About The Position
The One Stop Operator will direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans. This role provides vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery. The operator will promote cross-functional teams across funding streams, collective bargaining agreements, and governmental regulations, and provide recommendations to improve service delivery through best practices and continuous improvement initiatives. The position also involves participating in local, regional, and statewide workforce system workgroups, establishing and maintaining effective working relationships with various partners and stakeholders, and coordinating partner meetings. Additionally, the role supports the development and implementation of MOUs and RSAs, leads employer engagement and business service initiatives, builds employer relationships, and participates in public relations and community outreach. The operator will manage customer experience initiatives, develop staff training programs, oversee facility management, and ensure compliance with all relevant regulations and policies. EDSI is an equal opportunity employer committed to diversity and inclusion.
Requirements
- Direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans.
- Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery.
- Promote cross-functional teams across funding streams, collective bargaining agreements and governmental regulations.
- Provide recommendations to improve service delivery through best practices and continuous improvement initiatives.
- Participate in local, regional, and statewide workforce system workgroups.
- Establish and maintain effective working relationships with WIOA, TANF, and other mandated partners, as well as community organizations, elected officials, employers, unions, educators, and public/private agencies.
- Coordinate and lead partner meetings and establish committees to address operational and service delivery needs.
- Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs).
- Lead employer engagement and business service initiatives to meet local workforce and economic development needs.
- Build employer relationships, promote available business services and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines.
- Participate in public relations activities and community outreach to promote awareness and utilization of One-Stop Career Center services.
- Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making.
- Develop orientation and ongoing professional development programs for staff.
- Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination.
- Establish and enforce operational policies related to office hours, confidentiality, health and safety and emergency preparedness.
- Ensure compliance with all federal, state, and local workforce regulations, policies, and certification requirements.
Responsibilities
- Direct and coordinate all functions and daily operations of the One-Stop Career Center site in alignment with federal, state, and local workforce strategic plans.
- Provide vision, leadership, and functional supervision to staff and co-located partner agencies to ensure integrated, high-quality service delivery.
- Promote cross-functional teams across funding streams, collective bargaining agreements and governmental regulations.
- Provide recommendations to improve service delivery through best practices and continuous improvement initiatives.
- Participate in local, regional, and statewide workforce system workgroups.
- Establish and maintain effective working relationships with WIOA, TANF, and other mandated partners, as well as community organizations, elected officials, employers, unions, educators, and public/private agencies.
- Coordinate and lead partner meetings and establish committees to address operational and service delivery needs.
- Support development and implementation of Memorandums of Understanding (MOUs) and Resource Sharing Agreements (RSAs).
- Lead employer engagement and business service initiatives to meet local workforce and economic development needs.
- Build employer relationships, promote available business services and coordinate hiring events, employer panels, sector partnerships, and candidate pipelines.
- Participate in public relations activities and community outreach to promote awareness and utilization of One-Stop Career Center services.
- Manage and monitor customer experience initiatives, surveys, and feedback to inform decision-making.
- Develop orientation and ongoing professional development programs for staff.
- Oversee facility management, including site floor plans, safety compliance, equipment inventory, security, and IT coordination.
- Establish and enforce operational policies related to office hours, confidentiality, health and safety and emergency preparedness.
- Ensure compliance with all federal, state, and local workforce regulations, policies, and certification requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
