One-Stop Student Services Office Assistant

Northampton Community College•Bethlehem, PA

About The Position

The part-time Office Assistant supports the One-Stop Student Services team by providing front-line assistance to students, staff, and visitors. Under the general supervision of the immediate supervisor(s), the role provides timely, accurate, and friendly support related to enrollment services and performs administrative tasks that support office operations. The position collaborates with departments across Enrollment Services, admissions, registration, financial aid, billing, and advising services. Performance is considered satisfactory when responsibilities are completed accurately and efficiently, in alignment with service standards, and contribute to a smooth and supportive student experience. The schedule is Monday and Friday, 8 a.m.–4 p.m., and Tuesday through Thursday, 8 a.m.–12 p.m.

Requirements

High school diploma.
At least one year of relevant experience in student services, customer service, or an administrative support role.
Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook.
Accurate keyboarding and data-entry skills.
Excellent interpersonal, verbal, and written communication skills.
Strong organizational skills and the ability to prioritize, multitask, and work independently.
Professionalism and ability to maintain confidentiality.
Ability to understand and follow college policies and procedures.
Strong teamwork and customer-service orientation.

Nice To Haves

Associate degree.
Familiarity with student information systems.
Bilingual ability.
Experience working in a college or office setting.

Responsibilities

Provide in-person and phone-based assistance to students with general inquiries about admissions, registration, financial aid, billing, military services, and advising.
Access student records to respond accurately to inquiries and facilitate service resolutions.
Direct students to appropriate departments and resources as needed.
Respond to incoming calls, emails, and service requests professionally and in a timely manner.
Assist with front desk operations, including student check-in, form processing, and document collection.
Support digital filing and document-scanning procedures.
Operate general office equipment, including copiers, scanners, and multi-line phone systems.
Maintain accurate logs of student interactions and outcomes.
Perform other clerical and administrative tasks as assigned.