One Call Specialist

TC Energy•Charleston, WV

15h•Hybrid

About The Position

TC Energy’s U.S. Pipeline Safety Compliance team is seeking a One Call Specialist to support the administration and execution of the company’s One Call program. The role supports safe pipeline operations, prevention of third-party damage, and protection of people, property, and the environment. The Specialist performs specialized activities supporting excavation notification requirements across TC Energy’s U.S. pipeline operations. Working closely with Field Operations, Damage Prevention, Public Awareness, State One Call Centers, and other stakeholders, the Specialist helps maintain consistent and effective One Call processes. The position receives, assesses, and processes excavation notification tickets throughout their lifecycle using a web-based ticket management application and other company systems; researches and resolves issues within established procedures; communicates with stakeholders; and supports changes to processes, systems, mapping, and coverage areas. This office-based position uses a hybrid work model for eligible employees and may involve 5–10% yearly travel for conferences, meetings, training, and other business needs.

Requirements

High school diploma or post-secondary certification in administration or a related discipline from a recognized institution.
At least 4 years of relevant experience.
Computer proficiency and ability to learn and navigate multiple applications.
Demonstrated commitment to safety and protecting people, communities, property, and the environment.
Ability to work productively in a team-based, professional, open-office environment.
Legal authorization to work in the country where the position is based without restrictions.
Successful completion of required background screening, which may include criminal and/or credit checks.

Nice To Haves

College degree.
One Call, excavation, damage prevention, pipeline, utility, or related operational experience.
Experience with applications such as IRTH, GIS/mapping software, SAP, Power BI, or other company systems.

Responsibilities

Interpret and process One Call tickets from receipt through closure, including emergency and high-priority notifications.
Apply company plans, procedures, requirements, and industry practices to support safe and effective One Call clearing activities.
Research and resolve One Call issues within established procedures, escalating matters that require additional review or subject matter expertise.
Monitor and research changes to state One Call requirements and State One Call Center processes for assigned coverage areas, and communicate identified changes to stakeholders.
Coordinate with Pipeline Safety Compliance and affected stakeholders to support implementation and communication of One Call changes.
Identify process, system, mapping, and operational issues and coordinate timely correction, mitigation, or escalation.
Collaborate with State One Call Centers, Field Operations, GIS, and other stakeholders to support accurate facility mapping, coverage-model changes, and effective excavation notification processes.
Support One Call system administration, including maintaining mapping/member codes, folders and filters, user access and groups, and other system configurations.
Maintain working relationships with Operations, Damage Prevention, Public Awareness, Gas Control, Monitoring Center personnel, State One Call Centers, and other key stakeholders.
Support regulatory inspections, incident reviews, compliance inquiries, and information requests by researching and providing applicable One Call records and information.
Review One Call data and program information to support reporting, identify trends and recurring issues, and find opportunities for continuous improvement.
Provide or coordinate training and guidance for One Call personnel, Field Operations, Monitoring Center personnel, and other applicable stakeholders.
Support development and maintenance of One Call procedures, work instructions, system configurations, records, and other program documentation.
Process One Call invoices and related expenses and support other administrative activities needed to operate the program effectively.