One Call Specialist

TC Energy•Charleston, WV

20h•Hybrid

About The Position

TC Energy’s U.S. Pipeline Safety Compliance team is seeking a One Call Specialist to support the administration and execution of the company’s One Call program. The role supports safe pipeline operations, prevention of third-party damage, and protection of people, property, and the environment. The Specialist performs specialized activities supporting excavation notification requirements across TC Energy’s U.S. pipeline operations. The role works closely with Field Operations, Damage Prevention, Public Awareness, State One Call Centers, and other stakeholders to support consistent and effective One Call processes. Responsibilities include receiving, assessing, processing, and closing excavation notification tickets using a web-based ticket management application and other company systems; resolving issues under established procedures; communicating with stakeholders; and supporting changes to processes, systems, mapping, and coverage areas. The position also supports One Call system administration, regulatory and compliance information requests, reporting and continuous improvement, stakeholder training, program documentation, invoice processing, and related administrative activities. The role may involve 5–10% yearly travel for conferences, meetings, training, and other business needs. TC Energy offers a hybrid work model and flexible dress code for eligible office-based employees.

Requirements

High school diploma or post-secondary certification in administration or a related discipline from a recognized institution.
At least 4 years of relevant experience.
Ability to work productively in a team-based, professional, open office environment.
Legal authorization to work in the country where the position is based without restrictions.
Ability to complete required background screening, which may include criminal and/or credit checks.

Nice To Haves

College degree.
One Call, excavation, damage prevention, pipeline, utility, or related operational experience.
Computer proficiency and ability to learn and navigate multiple applications, potentially including IRTH, GIS/mapping software, SAP, Power BI, and other company systems.
Demonstrated commitment to safety and protecting people, communities, property, and the environment.

Responsibilities

Interpret and process One Call tickets from receipt through closure, including emergency and high-priority notifications.
Apply company plans, procedures, requirements, and industry practices to support safe and effective One Call clearing activities.
Research and resolve One Call issues within established procedures and escalate matters requiring additional review or subject matter expertise.
Monitor and research changes to state One Call requirements and State One Call Center processes for assigned coverage areas, and communicate identified changes to appropriate stakeholders.
Coordinate with Pipeline Safety Compliance and affected stakeholders to support implementation and communication of One Call changes.
Identify process, system, mapping, and operational issues and coordinate their correction, mitigation, or escalation.
Collaborate with State One Call Centers, Field Operations, GIS, and other stakeholders to support accurate facility mapping, coverage-model changes, and effective excavation notification processes.
Support administration of One Call systems, including maintaining mapping/member codes, folders and filters, user access and groups, and other configurations.
Maintain effective working relationships with Operations, Damage Prevention, Public Awareness, Gas Control, Monitoring Center personnel, State One Call Centers, and other key stakeholders.
Support regulatory inspections, incident reviews, compliance inquiries, and other information requests by researching and providing relevant One Call records and information.
Review One Call data and program information to support reporting and identify trends, recurring issues, and opportunities for continuous improvement.
Provide or coordinate training and guidance for One Call personnel, Field Operations, Monitoring Center personnel, and other applicable stakeholders.
Support development and maintenance of One Call procedures, work instructions, system configurations, records, and other program documentation.
Process One Call invoices and related expenses and support other administrative activities necessary for the program.