Oncology Patient Service Representative - Full Time - Days

Cayuga Medical Center•Ithaca, MI

4d•$19 - $23•Onsite

About The Position

Provides non-clinical support to providers, clinical staff, and patients of the Oncology Service line. The role supports patient registration, department operations, provider orders, appointment scheduling, medical records, referrals, and patient communications. This position is onsite at Cayuga Park in Ithaca, New York, with travel to other locations expected. The schedule is during the day; specific hours will be discussed during the interview.

Requirements

High school diploma or GED equivalent.
At least one year of experience as a receptionist in a medical office, clinic, or department, or two years of experience in a related healthcare field.
Knowledge of laws, regulations, and policies governing release of information, use of medical records and research (HIPAA, HITECH, and The Common Rule), safeguards for protected health information, and state legal reporting requirements.
Excellent telephone skills.
Ability to use computers and other office equipment.
Experience working in a fast-paced environment, multitasking, and working well under pressure.
Experience interacting with physicians and other healthcare professionals.
Ability to lift and carry items up to 40 pounds, with or without reasonable accommodation.
Ability to stoop, kneel, or crouch, and to sit, stand, or walk for extended periods as required.
Capacity to operate job-related equipment, with or without reasonable accommodation.

Responsibilities

Obtain or verify complete patient demographic and insurance information and required registration documents.
Answer incoming calls and direct them to the appropriate area.
Manage department documents, including importing files into Aria or scanning documents into Aria, and confirm successful transmission of faxes sent through Aria.
Assist with obtaining prior authorizations for IV drugs, oral medications, scans, and procedures as required.
Reschedule patients when provider schedule changes make it necessary.
Process disability paperwork, including sending medical records as needed.
Process incoming and outgoing medical-record requests and distribute incoming mail throughout the department.
Respond promptly to patient concerns and questions.
Schedule office and treatment visits according to provider orders.
Schedule lab appointments at the CHOA draw station or fax orders to outside draw centers based on patient preference.
After authorization is obtained, coordinate imaging or procedure appointments with central scheduling based on patient preference.
Ensure completed orders and required documentation are faxed to the correct performing location.
Contact patients with the date and time of scans or procedures that were not scheduled during their office visit, and provide test-preparation instructions as required.
Coordinate referrals to outside physicians by contacting their offices, sending required documents, and following up to ensure consult appointments are scheduled.
Contact patients with referral appointment dates and times.
Assist with obtaining records from outside providers according to established procedures.
Perform other duties as assigned.
Travel to other locations as needed to provide coverage; travel of 25% can be expected.