Onboarding Specialist

Trulieve•Tallahassee, FL

1d•Remote

About The Position

Trulieve is seeking a highly organized, customer-focused, and proactive Onboarding Specialist to own and deliver an exceptional onboarding experience for newly hired employees. The role is the primary point of contact for candidates and hiring managers throughout onboarding, guiding new hires from offer acceptance through Day One and beyond. It manages the full onboarding lifecycle and provides a high-touch, white-glove experience that supports employee engagement, operational excellence, and service. As part of the Talent Acquisition team, the specialist works independently, exercises sound judgment, manages competing priorities, and partners with candidates, hiring managers, Human Resources, IT, Security, and other stakeholders. The role also evaluates onboarding processes, identifies and implements improvements, and uses data and feedback to strengthen employee readiness, engagement, retention, and the employer brand. The position is full-time and salaried, with flexibility to support business and operational needs, including occasional evenings and weekends if needed. The role is listed as Tampa, Florida / remote.

Requirements

At least 3 years of experience in onboarding, talent acquisition, human resources, employee experience, or a related field.
Experience managing onboarding programs or employee lifecycle processes in a fast-paced environment.
Strong knowledge of HR systems, applicant tracking systems, onboarding platforms, and candidate management tools.
Strong customer service skills and ability to build relationships across organizational levels.
Excellent verbal and written communication skills.
Ability to work independently, prioritize competing demands, and take ownership with minimal supervision.
Strong project coordination and organizational skills, with exceptional attention to detail.
Experience analyzing data, maintaining dashboards, and using metrics to drive process improvements.
Knowledge of HR practices, employment documentation, and compliance requirements.
Ability to handle confidential and sensitive information professionally and discreetly.
Proficiency with Microsoft Office Suite, Smartsheet, and collaboration platforms.
Ability to pass a Level 2 Background Screening.
Must be at least 21 years old under state law.
Must be available to work occasional evenings and weekends if needed.

Nice To Haves

Experience supporting high-volume hiring environments.
Experience with SuccessFactors, Zendesk, or similar HR and onboarding technologies.
Exposure to continuous improvement, project management, or employee experience programs.

Responsibilities

Own and manage the end-to-end onboarding experience for assigned new hires, from offer acceptance through successful integration.
Provide a high-touch onboarding experience for corporate candidates and hiring managers through consistent communication, responsiveness, and support.
Serve as the primary onboarding subject matter expert and partner to candidates, hiring managers, Human Resources, IT, Security, and other stakeholders.
Communicate with candidates by phone, email, and text to provide guidance, answer questions, and support timely completion of onboarding requirements.
Coordinate with hiring managers on start-date readiness, including equipment requests, badge access, workspace preparation, and orientation scheduling.
Manage onboarding requests through Zendesk, shared inboxes, and other support channels while meeting service-level expectations.
Maintain accurate, compliant candidate data in the Applicant Tracking System and onboarding platforms.
Coordinate and track pre-employment requirements, including background screenings, I-9 documentation, fingerprinting, and other compliance activities.
Prepare onboarding schedules and ensure resources, systems access, technology, and training are ready before start dates.
Communicate with new hires and managers to assess onboarding effectiveness and identify opportunities to improve the experience.
Develop and maintain onboarding dashboards, readiness reports, and metrics in Smartsheet and other reporting tools.
Analyze onboarding data and recommend improvements to operational efficiency, candidate satisfaction, retention, and engagement.
Identify process gaps and implement improvements to the onboarding experience.
Support special projects and initiatives that improve the employee experience and Talent Acquisition operations.
Manage onboarding priorities independently while maintaining strong customer service and operational excellence.
Perform other duties as assigned.