Onboarding Specialist

THE CENTER FOR FAMILY SUPPORT INC•New York, NY

22h•Onsite

About The Position

The Onboarding Specialist is responsible for leading full cycle onboarding for new hires from post offer through start date, ensuring a smooth, compliant, and welcoming experience for employees joining The Center for Family Support, Inc. This role plays a critical operational and candidate experience function, partnering closely with Talent Acquisition, People & Culture, Staff Development, HR Business Partners, and Payroll. The ideal candidate is highly organized, detail oriented, collaborative, and experienced in onboarding within a regulated human services or healthcare environment.

Requirements

Associate’s degree required; bachelor’s degree preferred.
2–4 years of experience in onboarding, HR operations, or talent acquisition—preferably in human services, healthcare, or a highly regulated environment.
Working knowledge of New York State pre‑employment requirements (Justice Center, OPWDD, SCR, CBC, etc.) or demonstrated ability to learn quickly.
Experience working in an HRIS or onboarding system (Paycom experience strongly preferred).
Strong organizational skills with the ability to manage multiple hires simultaneously and meet deadlines.
Clear, professional written and verbal communication skills.

Nice To Haves

Experience supporting high‑volume hiring or multi‑site operations.
Comfort working cross‑functionally with recruiters, HRBPs, payroll, and training teams.
Demonstrated commitment to inclusive, candidate‑centered onboarding practices.

Responsibilities

Manage and oversee end‑to‑end onboarding processes from signed offer letter through successful completion of all pre‑employment requirements and first‑day readiness.
Utilize the Paycom onboarding portal to complete new hire entry, onboarding workflows, documentation, and task tracking.
Ensure all required pre‑employment checks are completed accurately and timely, including: New York State Justice Center checks through OPWDD, Staff Exclusion List (SEL), Fingerprinting / Criminal Background Check (CBC), Statewide Central Register (SCR), Mental Hygiene Law (MHL) checks, Reference checks, TB screening and other health clearances as required, DMV Abstract as required, Malpractice Insurance as required.
Monitor onboarding progress and proactively follow up on missing or outstanding items to avoid delays in start dates.
Track and report on time‑to‑hire metrics, specifically from signed offer letter to completion of all pre‑new employment orientation requirements.
Maintain accurate onboarding records and status reporting within Paycom, internal tracking tools, and dashboard.
Identify onboarding bottlenecks and recommend process improvements to increase efficiency and candidate experience.
Partner with the Staff Development team to prepare for and host biweekly New Employee Orientation (NEO), including logistics, materials, and day‑of coordination.
Support a warm and engaging onboarding experience that reflects CFS’s mission, values, and commitment to our workforce.
Conduct stay interviews and exit interviews, documenting themes and sharing insights with People & Culture leadership.
Collaborate closely with VP of Attraction and Engagement, Recruiters, the Talent Acquisition Coordinator, and other Onboarding Specialists in a team‑based environment.
Keep recruiters and hiring managers informed of new hire onboarding progress, start‑date readiness, and first‑week instructions.
Partner with the People & Culture team on internal engagement initiatives, including: Employee Recognition Luncheons and New Hire Welcome Breakfasts and other staff events.
Manage employee recognition processes including EOM and others.
Assist HR Business Partners and Payroll with HR components of biweekly payroll, including new hire setup, audits, and issue resolution as needed.
Occasional travel to other CFS program locations is required to support onboarding, orientation, or operational needs.