Onboarding Administrator NCLA

Norwegian Cruise Line Holdings Ltd.•Miami, FL

About The Position

The Onboarding Administrator assists and guides shipboard candidates through the initial documentation process required for onboard employment. The role ensures compliance with U.S. Coast Guard and company policies and protocols, helps maintain adequate manning levels, and oversees the gathering, review, and filing of candidate documentation. The administrator also enters candidate information into the SuccessFactors applicant tracking system. The position requires coordinating with candidates, recruiters, the medical department, and the Assignment Specialist to complete pre-employment requirements and prepare candidates for training. It also involves managing personal and departmental inboxes and safeguarding sensitive and confidential information.

Requirements

High school diploma.
One year of experience in business or administrative roles.
Excellent interpersonal and organizational skills.
Ability to meet deadlines and manage high-volume new-hire processing in a fast-paced environment.
Strong written and verbal English communication skills for interacting effectively with candidates and ship- and shore-side team members.
Ability to communicate effectively with individuals from diverse cultural backgrounds.
Proficiency in Microsoft Office Suite, particularly Outlook, Word, and Excel.
Ability to shift priorities based on scheduling and business demands.
Ability to work autonomously with minimal supervision.
Ability to handle and maintain confidential information.

Nice To Haves

Six months of experience working with candidates’ personal information and appointment setting.
Cruise line experience, particularly related to staffing and managing large crew movements, is strongly preferred.

Responsibilities

Maintain and update new-hire candidate information and status in SuccessFactors throughout the pre-employment process.
Review documents provided by recruiters and candidates, including passports, birth certificates, and state licenses.
Prepare onboarding folders for each new-hire candidate and ensure sensitive information is secure.
Send required applications and authorization letters to candidates through DocuSign for completion.
Request background checks for new-hire candidates.
Arrange medical appointments for new-hire candidates.
Collect and verify that candidate documentation is complete and valid.
Set up candidates with completed requirements for training.
Manage personal and departmental inboxes daily to ensure timely email responses.
Work with the medical department to ensure potential crew members meet U.S. Coast Guard regulations and physical requirements for shipboard employment.
Coordinate with the Assignment Specialist to ensure the applicant pipeline meets upcoming vessel needs.
Perform other job-related functions as assigned.