Onboard Support Coordinator - Denver (Seasonal Full Time, March to November 2027)

Rocky Mountaineer • Denver, CO

5d

About The Position

The Onboard Support Coordinator supports train operations by keeping the train stocked, organized, safe, and ready to provide a strong experience for guests and crew. Reporting to the Train Manager, the role manages onboard inventory, supports crew operations and the food program, and maintains cleanliness throughout the train. The coordinator is expected to take ownership of assigned work, proactively identify and resolve issues, and support guests, crew, and onboard leadership while traveling.

This is a seasonal full-time role based in Denver, operating from March through November 2027. It is designated Safety Alert and periodically requires access to an active railway area where impaired performance could lead to a significant safety incident. The role involves travel away from the home base for 12–15 days in a three-week period, with possible back-to-back trips. Team members regularly working 30 hours per week are eligible for the group benefits plan. The offered base pay is $23.00 per hour.

Requirements

• High School Diploma or GED.
• Experience in an administrative, logistics, hospitality, travel, or tourism-related role.
• Strong organizational skills, attention to detail, and time management.
• Ability to prioritize tasks, manage competing demands, and deliver results in a dynamic operating environment.
• Ability to take ownership, follow through on commitments, and maintain high work-quality standards.
• Positive, solution-oriented mindset and ability to anticipate challenges and respond effectively.
• Strong verbal communication skills and ability to communicate clearly and professionally.
• Ability to work independently while contributing to team goals.
• Must be at least 21 years of age.
• Physical endurance and emotional resilience to work long days; frequent stooping, lifting, kneeling, bending, crouching, and climbing.
• Ability to lift and carry up to 50 lb (23 kg).
• Ability to travel away from home base for 12–15 days in a three-week period; back-to-back trips may be required.
• Ability to work weekends and holidays.
• Must be legally authorized to work in the United States for the operating season, March through November.
• Valid identification meeting domestic travel requirements, such as a state ID, driver's license, or passport.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, PowerPoint, and SharePoint.

Nice To Haves

• Experience using point-of-sale systems.
• First Aid Certification.
• Utah Food Handler Certification.
• Utah On-Premise Alcohol Server Certification.

Responsibilities

• Maintain accurate inventory and organized storage of merchandise, consumables, hardware, first aid supplies, and emergency equipment across railcars.
• Work with the Onboard Leadership Team and Logistics Coordinator to review inventory needs and order supplies and culinary products.
• Monitor and record refrigeration temperatures and ensure food is stored according to food safety standards.
• Anticipate inventory needs, identify possible supply gaps, and take timely action to support onboard operations.
• Keep accurate inventory records and use sound judgment when making supply-related decisions.
• Coordinate and distribute supplies and merchandise throughout the train.
• Operate and maintain the crew food program.
• Set up and maintain crew cars and onboard refrigeration equipment to cleanliness standards.
• Support the cleanliness and presentation of the train.
• Welcome and assist guests onboard and on the platform.
• Communicate operational information to onboard teams and support leadership with additional assigned duties.
• Manage priorities and complete responsibilities efficiently in a fast-paced environment.
• Complete assigned railcar safety inspections accurately and consistently.
• Follow safety policies, procedures, and Personal Protective Equipment (PPE) requirements.
• Follow food safety regulations and proper food handling practices.
• Identify safety concerns, address them proactively, and escalate issues when appropriate.
• Maintain standards that protect the safety, comfort, and satisfaction of guests and crew.
• Build positive working relationships and collaborate with onboard colleagues across railcars and rotating teams.
• Share information about inventory, safety, cleanliness, and operational priorities.
• Use company communication platforms, including Microsoft Teams, Outlook, Connecteam, and SharePoint.

Benefits

• Group benefits plan for team members regularly working 30 hours per week, including health benefits.
• Railroad Retirement Act benefits administered by the U.S. Railroad Retirement Board, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Friends and family rail tickets and package discounts.
• Seasonal wage increases.
• Growth opportunities.
• Fun and inclusive team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED