Guest Experience Concierge - Denver (Seasonal Full Time, March to November 2027)

Armstrong Collective • Denver, CO

6h

About The Position

The Guest Experience Concierge creates a welcoming, seamless, and memorable experience for guests across Canyon Spirit Guest Centers, stations, and destination locations. The role provides support throughout the guest journey, including check-in, travel coordination, sightseeing tours, and general inquiries. The concierge takes ownership of guest interactions and concerns, documents and follows up on issues, supports guests with special or mobility requirements, and helps guests navigate changes with clarity and empathy. The role also involves sharing local recommendations and booking activities, tours, and restaurants.

The concierge works with internal teams and external partners to coordinate guest service, contribute to safe arrival and departure operations, and uphold service and safety standards. The position is safety-sensitive and periodically requires access to active railway areas. It may also involve escorting guests, handling luggage, and occasionally driving Canyon Spirit fleet vehicles.

This is a seasonal full-time position in Denver, running from March through November 2027. The role includes early mornings, evenings, weekends, split shifts, possible overtime, and outdoor work in varied weather. Team members regularly working at least 30 hours per week are eligible for the group benefits plan. The posted pay is $25.00 USD per hour.

Requirements

• Clear and confident verbal communication, including public speaking to groups.
• Strong written communication and attention to detail.
• Organized, solution-oriented, and adaptable in dynamic environments.
• Comfort using Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Positive, energetic approach to guest service and teamwork.
• Valid driver's license and demonstrated safe driving record.
• Ability to push, pull, lift, and carry up to 50 pounds.
• Legally authorized to work in the United States through the end of the season, March through November.
• Ability to work early mornings, evenings, weekends, and split shifts, with possible overtime, and to work outdoors in varied weather conditions.

Nice To Haves

• A second language.
• Experience in tourism, hospitality, and/or customer service.
• Experience using CRM systems; Salesforce experience is an asset.

Responsibilities

• Provide end-to-end guest support for check-in, travel coordination, sightseeing tours, and general inquiries.
• Listen to guest concerns, assess needs, document issues accurately in CRM systems, and follow through to timely resolution.
• Tailor assistance for guests with special or mobility requirements.
• Help guests navigate changes and unexpected situations with clarity and empathy.
• Review special remarks, hot notes, and Personal Guest Information to anticipate guest needs and create meaningful moments.
• Stay informed about local events, restaurants, trends, and offerings, and share relevant off-train opportunities with guests.
• Book guest activities, tours, and restaurant reservations.
• Collaborate with internal teams, external partners, and other stations to coordinate guest needs and communications.
• Adapt communication to different audiences and situations and follow through on commitments.
• Make guest-focused decisions within established procedures and escalate issues when appropriate.
• Support safe and efficient arrival and departure operations, including guest escorts, luggage handling, and occasional driving of Canyon Spirit fleet vehicles.
• Follow safety and security standards, support emergency response procedures, and report incidents, hazards, and near misses.
• Support investigations by providing accurate and timely information.
• Develop job knowledge and service skills, seek feedback, and learn new processes and systems.
• Contribute to a respectful team environment by communicating, sharing knowledge, and supporting onboarding or training when appropriate.
• Represent the Canyon Spirit brand and demonstrate company values in interactions with guests and colleagues.

Benefits

• Group health benefits plan for team members regularly working 30 hours per week.
• Railroad Retirement Act benefits, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Friends and family rail tickets and package discounts.
• Seasonal wage increases.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed