Guest Experience Concierge - Salt Lake City (Seasonal Full Time, March to November 2027)

Armstrong Collective • Magna, UT

6h

About The Position

Armstrong Collective, the parent company of Rocky Mountaineer and Canyon Spirit, is hiring a Guest Experience Concierge to create a welcoming, seamless, and memorable experience for guests across Canyon Spirit Guest Centers, Stations, and destination locations. Reporting to the Guest Experience Manager, the concierge takes ownership of guest interactions, resolves concerns, and works with internal teams and partners to deliver the company’s brand promise and service standards throughout the guest journey.

This is a seasonal full-time role in Salt Lake City, running from March through November 2027. It is designated Safety Alert and requires periodically accessing active railway areas. The position involves a safety-sensitive environment with railway operations, outdoor work in varied weather, early mornings, evenings, weekends, split shifts, and possible overtime. The role may also include guest escorts, luggage handling, and occasional driving of Canyon Spirit fleet vehicles. Candidates must be legally authorized to work in the United States through the end of the season.

Requirements

• Clear and confident verbal communication, including public speaking to groups.
• Strong written communication and attention to detail.
• Organized, solution-oriented, and adaptable in dynamic environments.
• Comfort using Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Positive, energetic approach to guest service and teamwork.
• Valid driver's license and demonstrated safe driving record.
• Experience in tourism, hospitality, and/or customer service.
• Legally authorized to work in the United States through the end of the season, March through November.
• Ability to push, pull, lift, and carry up to 50 pounds.

Nice To Haves

• A second language.
• Experience using CRM systems; Salesforce is an asset.

Responsibilities

• Provide end-to-end guest support for check-in, travel coordination, sightseeing tours, and general inquiries.
• Listen to guest concerns, assess needs, document issues accurately in CRM systems, and follow through to timely resolution.
• Tailor assistance for guests with special or mobility requirements.
• Help guests navigate changes and unexpected situations with clarity and empathy.
• Review special remarks, hot notes, and Personal Guest Information to anticipate guest needs and exceed expectations.
• Stay informed about local events, restaurants, trends, and off-train opportunities; book activities, tours, and restaurants for guests.
• Collaborate with internal teams, external partners, and other stations to coordinate guest support and consistent service.
• Communicate relevant information openly and adapt communication style to different audiences and situations.
• Build rapport and trust with guests, colleagues, and partners by following through on commitments and acting professionally.
• Make sound guest-focused decisions within established procedures and escalate issues when appropriate.
• Support safe and efficient arrivals and departures, including guest escorts, luggage handling, and occasional driving of fleet vehicles.
• Follow safety and security standards, promote a culture of safety, and support emergency response procedures as required.
• Promptly report incidents, hazards, and near misses and provide accurate, timely information to support investigations.
• Develop job knowledge and service skills, seek feedback, and approach new processes and guest situations with a positive attitude toward learning.
• Contribute to a respectful, supportive work environment, participate in team communication, share knowledge, and support onboarding or training when appropriate.
• Represent the Canyon Spirit brand and demonstrate the company’s values in interactions with guests and colleagues.

Benefits

• Group benefits plan for team members regularly working at least 30 hours per week, including health benefits.
• Railroad Retirement Act benefits, administered by the U.S. Railroad Retirement Board, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Friends and family rail tickets and package discounts.
• Seasonal wage increases.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed