Guest Experience Concierge - Moab (Seasonal Full Time, March to November 2027)

Armstrong Collective • Moab, UT

6h • Onsite

About The Position

The Guest Experience Concierge creates a welcoming, seamless, and memorable experience for guests across Canyon Spirit Guest Centers, Stations, and destination locations. Reporting to the Guest Experience Manager, the role takes ownership of guest interactions, resolves concerns, and collaborates with internal teams and partners to uphold the brand promise and service standards throughout the guest journey. The position is designated Safety Alert and periodically requires access to an active railway area where impaired performance could pose significant risks to people, property, or the environment.

This is a seasonal full-time position in Moab, running from March to November 2027. The role involves guest support, travel coordination, local activity and restaurant bookings, station operations, and occasional driving of Canyon Spirit fleet vehicles. Work takes place outdoors in varied weather and in a safety-sensitive railway environment. Schedules may include early mornings, evenings, weekends, split shifts, and possible overtime.

Requirements

• Clear and confident verbal communication, including public speaking to groups.
• Strong written communication and attention to detail.
• Organized, solution-oriented, and adaptable in dynamic environments.
• Comfort with Microsoft Office applications, including Outlook, Word, Excel, and Teams.
• Positive, energetic approach to guest service and teamwork.
• Valid driver's license and demonstrated safe driving record.
• Experience in tourism, hospitality, and/or customer service.
• Must be legally authorized to work in the United States through the end of the season, March to November.
• Must be able to push, pull, lift, and carry up to 50 pounds.
• Must be able to work outdoors in a variety of weather conditions.

Nice To Haves

• Second language.
• Experience using CRM systems; Salesforce is an asset.

Responsibilities

• Provide end-to-end guest support for check-in, travel coordination, sightseeing tours, and general inquiries.
• Listen to guest concerns, assess needs, document accurately in CRM systems, and follow through to timely resolution.
• Tailor assistance for guests with special or mobility requirements.
• Help guests navigate changes and unexpected situations with clarity and empathy.
• Review special remarks, hot notes, and Personal Guest Information to anticipate guest needs and exceed expectations.
• Stay informed about local events, restaurants, trends, and guest activities, and become knowledgeable about off-train opportunities.
• Book activities, tours, and restaurant reservations for guests.
• Collaborate with internal teams, external partners, and other stations to coordinate consistent service and group communications.
• Adapt communication to different audiences and situations, and build trust by following through on commitments.
• Make guest-focused decisions within established procedures and escalate issues when appropriate.
• Support safe arrival and departure operations, including guest escorts, luggage handling, and occasional driving of Canyon Spirit fleet vehicles.
• Follow safety and security standards, promote a safety culture, and support emergency response procedures as required.
• Report incidents, hazards, and near misses promptly and support investigations with accurate information.
• Develop job knowledge and service skills, seek feedback, and learn new processes and systems.
• Contribute to a respectful team environment through communication, knowledge sharing, and support for onboarding or training when appropriate.
• Represent the Canyon Spirit brand and demonstrate company values in interactions with guests and colleagues.

Benefits

• Group benefits plan eligibility for team members regularly working 30 hours per week.
• Health benefits.
• Railroad Retirement Act benefits, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Friends and family rail tickets and package discounts.
• Seasonal wage increases.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed