Lounge Host - Denver (Seasonal Full Time, March to November 2027)

Rocky Mountaineer • Denver, CO

5d • Onsite

About The Position

The Lounge Host delivers exceptional guest service aboard Canyon Spirit’s Premier Upgrade service class on rail journeys between Colorado and Utah. Reporting to the Guest Services Manager, the role creates personalized guest experiences through hospitality, mixology, storytelling, and proactive service while contributing to a safe, collaborative, high-performing onboard environment. This Safety Alert position periodically requires access to an active railway area.

This is a seasonal full-time role operating from March to November 2027. Team members must be able to travel away from their home base for 12–15 days in a three-week period, with back-to-back trips possible. The position requires weekend and holiday work, long days, substantial physical endurance, and the ability to lift and carry up to 50 lb (23 kg). The hourly salary is $19.75 USD plus gratuities.

Requirements

• High school diploma or GED.
• Fluency in English.
• Previous bartending, mixology, hospitality, serving, or hosting experience.
• At least 21 years of age.
• Ability to work long days with exceptional physical endurance and emotional resiliency.
• Ability to frequently stoop, lift, kneel, bend, crouch, and climb.
• Ability to lift and carry up to 50 lb (23 kg).
• Ability to travel away from home base for 12–15 days in a three-week period; back-to-back trips may be required.
• Ability to work weekends and holidays.
• Legal authorization to work in the United States for the duration of the operating season.
• Valid identification meeting domestic travel requirements, such as a state ID, driver's license, or passport.
• Completion of Utah Food Handler and Utah On-Premise Alcohol Server permits is required for all Canyon Spirit team members.
• Proficiency with Microsoft Office applications.
• Strong interpersonal, communication, and storytelling skills.
• Sound judgment, personal accountability, and a solution-oriented mindset.
• Ability to adapt quickly, embrace change, and contribute improvement ideas.
• Strong organizational and time-management skills.
• Professional, polished, energetic, and collaborative approach.
• Commitment to continuous learning, feedback, and personal development.

Nice To Haves

• Fluency in additional languages.
• Experience with public speaking, guiding tours, theatre, or audience engagement.
• First aid certification.

Responsibilities

• Anticipate guest needs and create welcoming, engaging, personalized experiences that exceed expectations.
• Mix, garnish, and serve alcoholic and non-alcoholic beverages according to company standards.
• Promote menu offerings and recommend specialty beverages, local beer, wine, spirits, snacks, and other onboard services.
• Deliver accurate and engaging storytelling about the route, region, and history in accordance with company guidelines.
• Resolve guest concerns empathetically, using sound judgment and timely solutions.
• Assist with meal service, snack preparation, and service recovery as required.
• Identify opportunities to enhance guest experiences and improve operational effectiveness.
• Prepare coaches and lounge areas, including galley setup, inventory counts, cart preparation, and arranging pillows and blankets.
• Clean, stock, and maintain railcars, lounges, washrooms, and service areas to established standards.
• Maintain inventory, reconcile stock, and process transactions and cash-outs in accordance with operating procedures.
• Support food quality audits and communicate observations about presentation, consistency, and guest feedback.
• Suggest efficiencies that improve service delivery, reduce waste, and enhance onboard operations.
• Collaborate with Hosts, Guest Services Managers, Train Managers, and onboard leaders to provide a seamless guest experience.
• Adapt to changing team assignments and operational needs across multiple railcars.
• Communicate openly, share relevant information, and contribute to team goals.
• Support onboarding and training of new team members.
• Use company communication platforms, including Microsoft Teams, Outlook, Connecteam, and SharePoint.
• Follow Canyon Spirit safety, security, food handling, sanitation, and HACCP standards.
• Follow PPE requirements and established health and safety procedures.
• Comply with Colorado and Utah alcohol- and food-service regulations.
• Remain alert to safety risks and proactively address concerns to protect guests and team members.

Benefits

• Group benefits plan for team members regularly working at least 30 hours per week, including health benefits.
• Railroad Retirement Act benefits, administered by the U.S. Railroad Retirement Board, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Friends and family rail tickets and package discounts.
• Seasonal wage increases.
• Growth opportunities.
• Gratuities in addition to hourly pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED