Onboard Host - Denver (Seasonal Full Time, March to November 2027)

Rocky Mountaineer • Denver, CO

5d

About The Position

The Onboard Host delivers exceptional guest service and memorable experiences on Canyon Spirit rail journeys between Colorado and Utah, working in Signature and Premier Upgrade service. The role includes personalized service, upscale meal and beverage delivery, engaging storytelling, and direct guest interaction. As an ambassador for Canyon Spirit’s values and culture, the host takes responsibility for service excellence, builds positive relationships with guests and colleagues, and seeks opportunities to improve the journey experience. The position is designated Safety Alert and periodically requires access to active railway areas.

This is a seasonal full-time position operating from March through November 2027. Hosts must be able to travel away from their home base for 12–15 days in a three-week period, with back-to-back trips possible. The role requires working weekends and holidays and performing physically demanding duties during long days. Compensation is $19.75 USD per hour plus gratuities.

Requirements

• High school diploma or GED.
• Fluency in English.
• Experience delivering service in a full-service dining or hospitality environment.
• Proficiency with Microsoft Office applications.
• Completion of Utah Food Handler and Utah On-Premise Alcohol Server permits.
• Valid identification meeting domestic travel requirements, such as a state ID, driver's license, or passport.
• At least 21 years of age.
• Ability to work long days and demonstrate physical endurance and emotional resilience.
• Ability to frequently stoop, lift, kneel, bend, crouch, and climb.
• Ability to lift and carry up to 50 lb (23 kg).
• Ability to travel away from home base for 12–15 days in a three-week period; back-to-back trips may be required.
• Ability to work weekends and holidays.
• Legal authorization to work in the United States for the operating season from March through November.
• Strong serving, hosting, and guest engagement experience.
• Strong interpersonal, communication, and relationship-building skills, including the ability to build trust and collaborate with a diverse team.
• Professional judgment, accountability, and a positive, solution-focused mindset.
• Adaptability and resilience in a dynamic, fast-paced environment.
• Confidence engaging groups of up to 54 guests through storytelling and presentations.
• Strong organizational and time-management skills.
• Ability to work independently while contributing to team success.
• Professional, polished, energetic presence and commitment to service excellence.

Nice To Haves

• Additional language skills.
• Public speaking, theatre, acting, tour-guide, or large-group presentation experience.
• Food preparation or culinary experience.
• First aid certification.

Responsibilities

• Create a welcoming and memorable onboard environment by anticipating guest needs and delivering personalized service.
• Resolve guest concerns professionally and empathetically, providing timely and effective solutions.
• Deliver meal, beverage, and snack service according to Signature and Premier Upgrade standards.
• Prepare railcars for service, including galley setup, inventory preparation, cart stocking, and coach readiness.
• Provide accurate, engaging storytelling about the route, region, and history.
• Demonstrate Canyon Spirit’s values through authentic guest interactions.
• Build effective working relationships with onboard team members to provide seamless service.
• Coordinate with Train Managers, Guest Services Managers, Culinary Hosts, and colleagues on service delivery, guest needs, and operational objectives.
• Adapt to different railcars, teams, and changing operational requirements.
• Communicate clearly and share relevant information to support team success.
• Handle cash, process transactions, and complete reconciliations according to standard operating procedures.
• Support inventory management, food audits, stock control, and waste reduction.
• Clean, stock, and maintain coaches, galleys, and washrooms to established standards.
• Support onboarding and training of new team members and remain receptive to feedback and personal growth.
• Use company communication platforms, including Microsoft Teams, Outlook, Connecteam, and SharePoint.
• Identify opportunities to improve efficiency, service delivery, and the guest experience.
• Follow Canyon Spirit safety, security, and operational standards, including PPE and hazard-prevention procedures.
• Maintain food safety, sanitation, HACCP, and cleanliness standards in service areas.
• Comply with applicable Colorado and Utah food and alcohol service regulations.
• Identify and address potential safety concerns for guests and team members.

Benefits

• Group benefits plan for team members regularly working 30 hours per week, including health benefits.
• Railroad Retirement Act benefits administered by the U.S. Railroad Retirement Board, including retirement, survivor, unemployment, sickness, and disability benefits.
• Business travel accident insurance and business travel emergency medical insurance.
• Vacation time, sick time, and company holiday pay.
• 401(k) plan with employee contributions only.
• Discounts on friends and family rail tickets and packages.
• Seasonal wage increases.
• Growth opportunities.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED