Onboard Signage Specialist
About The Position
The Onboard Signage Specialist manages physical and digital signage for the Holland America Line and Seabourn fleets, Holland America Line land properties, and operational and dry dock signage projects from intake through installation. The role coordinates with internal teams and vendors to ensure signage meets branding, regulatory, and accessibility standards, while maintaining documentation and clear communication across departments. It requires project management, attention to detail, and the ability to address complex scheduling and installation challenges while supporting business needs and corporate policies. The position is classified as in-office. Employees work at a designated office Monday through Thursday and may work from home on Fridays. Travel is less than 25%, with shipboard travel likely. Work beyond normal business hours or on weekends may occasionally be required. The role involves remaining stationary at a desk and/or computer for extended periods; reasonable adjustments will be offered.
Requirements
- Bachelor’s degree in a related field or equivalent professional experience.
- Microsoft Office 365 proficiency.
- Project management skills or equivalent role experience.
- Understanding of supply chain and procurement processes.
- Experience managing and planning project budgets.
- Experience proofreading, reviewing, and ensuring quality control.
- Systemized documentation and version control skills.
- Clear and concise communication across multiple departments, stakeholders, and channels.
Nice To Haves
- Experience with Adobe.
- Experience with Airtable.
Responsibilities
- Manage operational signage requests, funding, specifications, artwork reviews, purchase orders, vendor coordination, installation visits, and project status communications.
- Review signage artwork for branding specifications and compliance with ADA, USPH, and VSP posting requirements.
- Document signage specifications and facilitate contracting or purchasing-system setup when appropriate.
- Improve systematic ordering platforms and catalogs.
- Manage capital fund submissions for signage projects based on each ship’s dry dock schedule.
- Document and update signage inventories before dry dock.
- Compile and submit wayfinding edits with input from operational departments.
- Identify public venue signage scope by reviewing inventory with operational departments.
- Collaborate with vendors and stakeholders to develop and finalize designs, incorporate feedback, and obtain production approval.
- Review quotes, process purchase orders, and communicate final signage packages to operational departments, Interior Asset Management, and ship hotel and technical teams.
- Manage the digital signage budget and forecast for annual budget approval.
- Work with Marketing and Guest Experience teams to identify digital signage hardware needs and coordinate timely ordering and installation.
- Manage hardware inventory and maintain spare stock for ships.
- Oversee signage installation visits and provide placement instructions to vendors and shipboard teams.
- Manage projects and deliverables with signage vendors, and collaborate with shipboard and shoreside stakeholders to meet business needs.
- Address complex scheduling for site visits and installations, consolidating installations and expenditures to minimize cost impact.
Benefits
- Cruise and travel privileges for the employee and family
- Health benefits
- 401(k)
- Employee stock purchase plan
- Training and professional development
- Tuition and professional certification reimbursement
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What This Job Offers
Job Type
Full-time
