On-Site Support Technician (Wed-Sun 8am - 5pm)
About The Position
The On-Site Support Technician provides break-fix IT support at a client site in Riverside, California, working in a hospitality technology environment. The role supports and maintains client technology systems, including Microsoft products, networking, virtualization, and hospitality applications, with a focus on reliable operations, security, data integrity, and PCI compliance. The technician works directly with hotel customers and internal teams to understand needs, resolve technical issues, and deliver exceptional customer service. This is a full-time, 100% onsite position. The regular schedule is Wednesday through Sunday, 8:00 a.m. to 5:00 p.m. PST. Limited weekend hours may be required in the event of emergencies. Business-casual attire is required; jeans are not permitted.
Requirements
- Knowledge of computers, servers, and networks.
- Knowledge of Microsoft products, including Windows Server 2012–2019, Windows 10, Azure, SharePoint, and Office 365.
- Knowledge of VMware.
- Knowledge of Cisco, Meraki, HP, and Lenovo equipment, including servers, switches, wireless access points, workstations, and security appliances.
- Ability to communicate effectively and provide exceptional customer service.
- Ability to work 100% onsite at a client site in Riverside, California.
- Availability to work Wednesday through Sunday, 8:00 a.m. to 5:00 p.m. PST, with limited weekend emergency hours as needed.
- Business-casual dress; jeans are not permitted.
Nice To Haves
- Knowledge of hospitality applications such as POS, PMS, keys, and sales and marketing systems.
- Knowledge of PCI (Payment Card Industry) compliance.
- Advanced understanding of DHCP, DNS, and IP protocols.
Responsibilities
- Communicate regularly with clients and their teams to understand technology needs and concerns.
- Analyze information, identify current and potential problems, and propose solutions.
- Monitor computer and network operations; ensure scheduled backup and recovery functions are performed and system administration tasks are consistently completed.
- Act as a liaison between hotel customers and internal teams.
- Implement and support the daily operation, integrity, and security of client technology and data, including PCI compliance.
- Support Active Directory, including creating and modifying Group Policy Objects and scripts; email systems such as Office 365; virtualization; monitoring; and remote management software.
- Identify and resolve LAN and WAN issues.
- Provide effective communication and exceptional customer service to the hotel portfolio.
Benefits
- Four weeks of annual accrued PTO.
- Seven paid national holidays.
- Medical, dental, and vision options.
- Company-paid life insurance and short- and long-term disability.
- Voluntary critical illness and accident benefits.
- Voluntary Legal Shield and identity theft protection.
- Discretionary annual 401(k) match plan.
- Employee referral bonus plan.
- Employee Assistance Program.
- Access to over 90,000 courses in ADP My Learning.
- StandOut employee engagement tools.
- Eligible to apply for a Pluralsight license.
- Eligible to apply for NexusTek Technical Academy or Leadership Academy.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
