On-Site Supervisor (CP) - IHA
About The Position
The Onsite Supervisor supports the Onsite Manager in ensuring seamless site operations and successful implementation of the Manpower Service Delivery model at client locations. The role executes daily tasks, ensures compliance, and promotes a positive experience for clients and talent. It serves as a bridge between the OnSite Manager, talent, clients, and leadership, maintaining operational efficiency and addressing day-to-day challenges with a solutions-oriented approach. Operating under general direction and using the OCE Standardization and Best-Practice Methodology, the Onsite Supervisor applies critical thinking, works with the OnSite Manager or Client Ops Manager to solve problems, and helps drive site performance. The position has no signing or authorization responsibilities and requires collaboration with direct management. The role supports operational service delivery, talent engagement and management, client and team collaboration, and administrative excellence and compliance. It contributes to operational excellence and client and talent satisfaction through accurate reporting, talent engagement, proactive problem-solving, and support for the Onsite Manager or Client Ops Manager. The supervisor also promotes accountability, collaboration, safety, and continuous development by mentoring talent, encouraging open communication and teamwork, and helping build a motivated, high-performing team.
Requirements
- At least 2 years of experience in staffing, human resources, or a client-facing operational role.
- Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
- High school diploma or equivalent.
- Digital literacy with desktop applications, including MS Suite, SharePoint, Outlook, and Workforce Management Systems.
Nice To Haves
- Bachelor’s degree.
- Previous experience in a client environment.
- Experience managing onsite programs in the staffing or workforce solutions industry.
- Previous experience with payroll and invoicing systems, including validating and cross-referencing payroll data for accuracy.
Responsibilities
- Accurately enter and reconcile data related to time entry, attendance, payroll, and client invoicing, ensuring compliance with contractual terms and onboarding requirements.
- Prepare and distribute daily, weekly, and monthly client-specific reports accurately and in line with client expectations.
- Process and prioritize client orders, assign talent promptly according to client requirements, and coordinate resource alignment with internal teams.
- Check in with new hires, answer questions, provide guidance, and support a smooth onboarding experience.
- Track and evaluate talent performance, address issues, provide constructive feedback, and collaborate with the OnSite Manager to resolve concerns and implement and monitor improvement plans.
- Promote and enforce workplace safety, document incidents and near-misses, take steps to prevent future occurrences, and work with the client to address safety gaps and improve site safety compliance.
- Communicate regularly with the OnSite Manager or Client Ops Manager and the client to share operational updates, address concerns, and highlight successes.
- Support the OnSite Manager or Client Ops Manager in delegating tasks and aligning the team with service delivery goals.
- Mentor and guide talent toward desired outcomes and completion of training and other responsibilities.
- Complete operational wrap-up tasks, including safety reports, time-clock corrections, and validation of client and talent reports.
- Assist with quarterly compliance audits covering contracts, onboarding requirements, and Standard Operational Procedures using OCE templates.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
