Supervisor Foreclosure (On-site)
About The Position
The Supervisor Foreclosure oversees a team of foreclosure specialists and administrators, ensuring efficient performance across processes, procedures, timelines, and other metrics. The role is responsible for training and personnel management and for timely, accurate management of loans through the foreclosure process. It also serves as a point of contact for internal departments and attorney firms on escalated matters, and makes business decisions considering recovery likelihood and liability risks. The position is performed on-site at an assigned office. The work environment is a cubicle hub with background conversations and phone calls. The role involves prolonged sedentary work at a cubicle and frequent computer and phone use. Regular, punctual attendance is required, and occasional adjusted schedules, overtime, evening hours, and weekend hours may be needed to meet deadlines or business needs. Employees must have a smartphone that meets Company security standards and can install applications such as Microsoft Authenticator.
Requirements
- Bachelor’s degree, paralegal certificate, or equivalent work experience.
- At least 6 years of foreclosure or mortgage servicing-related experience.
- Strong analytical, organizational, communication, computer, and research skills, with attention to detail.
- Ability to multitask effectively and remain goal-oriented.
- Ability to work on a team or independently with minimal supervision.
- Proficiency in Microsoft Office, including Outlook and Excel.
- Regular and punctual attendance in accordance with the schedule established by leadership.
- Ability to communicate effectively verbally in English and accurately exchange information after identifying the correct procedures.
- Must have a smartphone meeting Company security standards and able to install applications such as Microsoft Authenticator.
Nice To Haves
- 1–2 years of management experience.
Responsibilities
- Supervise a staff of 8 or more Foreclosure Specialists and Document Verification Specialists to manage a pipeline of loans through the foreclosure process accurately and on time.
- Develop and maintain current policies and procedures.
- Identify process improvements and help implement new processes.
- Maintain working knowledge of foreclosure requirements from investors, insurers, clients, states, and jurisdictions.
- Track and manage foreclosure deadlines, service-level agreements, timelines, and key department metrics.
- Train new hires on systems of record, investor guidelines, and industry standards.
- Train the team on newly implemented processes.
- Use reporting to manage the team and modify reporting as needed.
- Manage personnel, including coaching and annual reviews.
- Serve as the Foreclosure point of contact for other company departments and attorney firms on escalated issues.
- Track and analyze departmental data and report on team activities.
- Accept special tasks and take responsibility for achieving objectives.
- Make business decisions based on the likelihood of recovery versus liability risks.
- Perform related duties as assigned by management.
Benefits
- Medical, dental, and vision insurance.
- Health Savings Account with employer contribution.
- 401(k) retirement plan with employer match.
- Paid maternity leave, parental bonding leave, and caregiver leave.
- Adoption assistance.
- Tuition and certification reimbursement.
- Employee Mortgage Loan Program.
- Employee Emergency and Disaster Fund.
- One company-paid Volunteer Time Off day.
- Matching Gifts Program, dollar-for-dollar up to $1,000.
- Access to grants, nonprofit resources, and volunteer opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
