Supervisor Contested Foreclosure (On-site)

Newrez LLC • Tempe, AZ

2d • Onsite

About The Position

The Supervisor Contested Foreclosure oversees a team of contested foreclosure specialists, ensuring efficient performance across processes, procedures, timelines, and other metrics. The role is responsible for training and personnel management, maintaining policies and procedures, tracking deadlines and service-level agreements, managing risk, and supporting process improvements. The supervisor also serves as a point of contact for other departments and attorney firms on escalated issues, analyzes and reports on team activity, and assists with attorney billing and invoice approval.

The position requires a high school diploma or equivalent and at least six years of progressive or related foreclosure or mortgage servicing experience. A bachelor’s degree or paralegal certificate is preferred. Law-firm legal experience and one to two years of management experience are also preferred. The position is on-site. Employees must have a smartphone meeting company security standards and be able to install applications such as Microsoft Authenticator.

Requirements

• High school diploma or equivalent.
• At least 6 years of progressive or related foreclosure or mortgage servicing experience.
• Strong analytical, organizational, communication, computer, and research skills.
• Attention to detail.
• Ability to multitask effectively and remain goal-oriented.
• Ability to work on a team or independently with minimal supervision.
• Must have a smartphone that meets company security standards and can install applications such as Microsoft Authenticator; employment is contingent on meeting this requirement.

Nice To Haves

• Bachelor’s degree or paralegal certificate.
• Experience in the legal field with a law firm.
• 1–2 years of management experience.

Responsibilities

• Supervise a team of Litigation Foreclosure Specialists and Litigation Foreclosure Case Managers.
• Develop and maintain current policies and procedures.
• Identify opportunities for process improvement and help implement new processes.
• Track and manage deadlines, service-level agreements, contested foreclosure timelines, and department metrics.
• Review and manage risk related to contested foreclosure actions in partnership with the legal department, internal leadership, and external clients as needed.
• Train new hires on systems of record, investor guidelines, and industry standards, and train the team on newly implemented processes.
• Use reporting to manage the team and revise reporting as necessary.
• Manage personnel, including coaching and annual reviews.
• Serve as the Litigation Foreclosure point of contact for other company departments and attorney firms regarding escalated issues.
• Track and analyze departmental data and report on team activities.
• Assist with attorney billing and invoice approval.
• Make business decisions based on the likelihood of recovery versus liability risks.
• Accept special tasks and take responsibility for achieving objectives.
• Perform other duties assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED