Contested Foreclosure Specialist III - Witness (On-site)

Newrez•Tempe, AZ

1d•Onsite

About The Position

The Contested Foreclosure Specialist III supports the Foreclosure Department with litigation matters associated with foreclosure accounts. The role manages an assigned portfolio of contested cases and provides litigation support to more junior specialists and outside legal firms. This includes appearing in person or by telephone as a records custodian and fact witness at trials, depositions, and mediations, explaining mortgage servicing processes under oath. Travel is required, including in-person travel for trials that do not permit telephonic witnesses; the position may require travel more than 50% of the time. The specialist reviews and interprets mortgage loan documents, settles cases within delegated authority, processes requests from assigned attorneys, coordinates discovery responses, researches relevant legal issues, and supports legal recovery efforts. The role tracks account actions, discovery, and witness obligations in designated servicing and tracking systems, escalates issues and trends, and coordinates with management and teammates to ensure court appearances are covered. The essential functions must be performed on-site. The company also emphasizes in-person presence for oversight, training, collaboration, and productivity. The position requires a high school diploma or equivalent and at least five years of direct foreclosure or mortgage servicing experience, including at least three years of litigation resolution experience. A bachelor’s degree is preferred, as is experience in a law firm or the legal field. Candidates must have a valid driver’s license and be able to travel more than 50% of the time.

Requirements

High school diploma or equivalent.
At least 5 years of direct foreclosure or mortgage servicing-related experience.
At least 3 years of litigation resolution experience.
Valid driver’s license.
Ability to travel more than 50% of the time.
Strong communication, analytical, and organizational skills, with attention to detail.
Ability to meet individual and team case management goals.
Ability to multitask and remain goal-oriented.
Ability to work independently with minimal supervision and as part of a team.
Ability to manage time effectively and provide accurate testimony in response to direction from other Foreclosure Teammates.
Ability to work effectively remotely and while traveling.
Must have a smartphone that meets company security standards and can install applications such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

Bachelor’s degree.
Experience in the legal field with a law firm.

Responsibilities

Manage an assigned portfolio of contested cases within the foreclosure litigation inventory.
Appear in person or telephonically as a records custodian and fact witness at trials, depositions, mediations, and other proceedings to explain servicing processes under oath.
Travel to trials that require an in-person witness.
Read, review, and interpret mortgage loan documents for contested foreclosure litigation matters.
Settle cases with minimal supervision within assigned settlement authority.
Process attorney requests for settlement authority, check requests, and other items needed to resolve suits.
Coordinate with law firms on responses to discovery requests, including admissions, interrogatories, and document production.
Research pertinent legal points that affect recovery efforts and provide information to support legal recovery.
Escalate liability issues and matters above the specialist’s authority to a supervisor.
Escalate trends that could become problematic in future suits to a supervisor and team lead.
Receive and process correspondence on accounts placed with assigned attorneys.
Track actions, discovery, and witness requirements and obligations in Black Knight (LoanSphere), Finastra Fusion Servicing Director, or another tracking database.
Coordinate with management and teammates to ensure appearances are covered.
Complete special projects and other duties assigned by management.