Foreclosure Specialist III

Selene Finance LP•Jacksonville, FL

About The Position

The Foreclosure Specialist III manages and monitors foreclosure activities throughout the foreclosure process, ensuring timely and accurate handling in accordance with investor, insurer, regulatory, and state requirements. The role requires strong knowledge of mortgage servicing and default operations, including foreclosure, bankruptcy, and loss mitigation, and the ability to manage complex files, deadlines, exceptions, and escalated issues. The specialist manages an assigned foreclosure caseload, monitors legal milestones and file progression, maintains accurate servicing records, and completes required tasks and exception items within established deadlines. The role involves independently researching and resolving complex matters; coordinating with attorneys, trustees, investors, vendors, and internal partners; identifying quality and compliance concerns; and applying judicial and non-judicial foreclosure knowledge and applicable guidelines to determine next steps. The specialist also provides timely professional communication and completes special projects and other assigned duties. Selene Holdings is a financial services firm with businesses in mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned. The company was founded in 2007 and has offices in Dallas, Texas; Jacksonville, Florida; and Salt Lake City, Utah.

Requirements

High school diploma or GED required.
4–10 years of related mortgage servicing, foreclosure, default servicing, or comparable experience required.
Strong knowledge of mortgage servicing and foreclosure processes.
Strong understanding of investor, insurer, regulatory, and state foreclosure requirements.
Excellent attention to detail and commitment to accuracy.
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and judgment skills.
Effective written and verbal communication skills.
Ability to independently manage assigned files while collaborating effectively in a team environment.
Strong customer service orientation and professionalism when working with internal and external business partners.
Ability to identify issues, assess risk, and escalate matters appropriately.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Working knowledge of mortgage servicing and foreclosure-related systems and resources, including MSP, Black Knight/LPS/ICE, PACER, AACER, and SCRA-related tools or processes.
Ability to accurately document activity and maintain file information within servicing and workflow systems.

Nice To Haves

Bachelor's degree in business or a related field from an accredited four-year college or university preferred.
Experience working with foreclosure attorneys, trustees, investors, insurers, and/or mortgage servicing vendors preferred.

Responsibilities

Monitor foreclosure actions and legal milestones for compliance with investor, insurer, regulatory, and state requirements.
Manage an assigned foreclosure caseload and ensure servicing systems, file documentation, and status updates are accurate and timely.
Monitor and complete required tasks, processes, events, re-projections, holds, and exception items within established deadlines.
Independently research and resolve complex foreclosure exceptions, documentation issues, timeline concerns, and escalated matters, coordinating with relevant parties as appropriate.
Communicate with attorneys, trustees, investors, vendors, Loan Resolution, and internal business partners about foreclosure status and required actions.
Manage attorney and vendor activity to support file progression under applicable timelines, servicing requirements, and guidelines.
Review foreclosure reports, timelines, and outstanding items to ensure assigned files progress timely.
Coordinate with internal departments to resolve issues, mitigate risk, minimize losses, and support timely foreclosure resolution.
Identify quality or compliance concerns and provide feedback or escalate them to management.
Apply knowledge of judicial and non-judicial foreclosure processes and state-specific requirements to assigned files.
Apply advanced mortgage servicing, default, foreclosure, bankruptcy, and loss mitigation knowledge to evaluate complex file activity, identify potential impacts, and determine appropriate next steps.
Interpret and apply investor, insurer, regulatory, and state guidelines to foreclosure activities.
Maintain timely and professional communication and respond to calls, messages, and emails in accordance with service expectations.
Complete special projects and other assigned duties.