Foreclosure Specialist III

Selene Diligence•Jacksonville, FL

About The Position

The Foreclosure Specialist III manages and monitors foreclosure activities throughout the foreclosure process, ensuring timely and accurate handling in accordance with investor, insurer, regulatory, and state requirements. The role requires strong knowledge of mortgage servicing and default operations, including foreclosure, bankruptcy, and loss mitigation, and the ability to manage complex files, deadlines, exceptions, and escalated issues. The specialist manages an assigned foreclosure caseload, maintains accurate servicing-system records and documentation, monitors legal milestones and required tasks, and coordinates with attorneys, trustees, vendors, investors, and internal business partners. The role independently researches and resolves complex exceptions, applies advanced knowledge of foreclosure processes and applicable guidelines, identifies quality or compliance concerns, and escalates issues as appropriate. Selene Holdings is a multiple-lines business financial services firm with mortgage servicing, loan diligence, title, insurance brokerage, and real estate owned businesses. Founded in 2007, Selene seeks to provide positive client and borrower experiences. The position requires a high school diploma or GED and 4–10 years of related experience. A bachelor's degree in business or a related field and experience working with foreclosure attorneys, trustees, investors, insurers, or mortgage servicing vendors are preferred.

Requirements

High school diploma or GED required.
4–10 years of related mortgage servicing, foreclosure, default servicing, or comparable experience required.
Strong knowledge of mortgage servicing and foreclosure processes.
Strong understanding of investor, insurer, regulatory, and state foreclosure requirements.
Excellent attention to detail and commitment to accuracy.
Strong organizational and time-management skills, including the ability to manage multiple priorities and deadlines.
Strong analytical, problem-solving, and judgment skills.
Effective written and verbal communication skills.
Ability to independently manage assigned files while collaborating effectively in a team environment.
Strong customer service orientation and professionalism with internal and external business partners.
Ability to identify issues, assess risk, and escalate matters appropriately.
Working knowledge of Microsoft Office, including Word, Excel, and Outlook.
Working knowledge of mortgage servicing and foreclosure-related systems and resources, including MSP, Black Knight/LPS/ICE, PACER, AACER, and SCRA-related tools or processes.
Ability to accurately document activity and maintain file information within servicing and workflow systems.

Nice To Haves

Bachelor's degree in business or a related field from an accredited four-year college or university preferred.
Experience working with foreclosure attorneys, trustees, investors, insurers, and/or mortgage servicing vendors preferred.

Responsibilities

Monitor foreclosure actions and legal milestones for compliance with applicable investor, insurer, regulatory, and state requirements.
Manage an assigned foreclosure caseload and keep servicing systems, file documentation, and status updates accurate and timely.
Complete required tasks, processes, events, re-projections, holds, and exception items within established deadlines.
Independently research and resolve complex foreclosure exceptions, documentation issues, timeline concerns, and escalated matters, coordinating with relevant parties as appropriate.
Communicate with attorneys, trustees, investors, vendors, Loan Resolution, and internal business partners about foreclosure status and required actions.
Manage attorney and vendor activity to ensure files progress according to applicable timelines, servicing requirements, and guidelines.
Review foreclosure reports, timelines, and outstanding items to ensure timely progression of assigned files.
Coordinate with internal departments to resolve issues, mitigate risk, minimize losses, and support timely foreclosure resolution.
Identify quality or compliance concerns and provide feedback or escalate them to management.
Apply knowledge of judicial and non-judicial foreclosure processes and state-specific requirements to assigned files.
Apply advanced knowledge of mortgage servicing, default, foreclosure, bankruptcy, and loss mitigation to evaluate complex file activity, identify potential impacts, and determine next steps.
Interpret and apply investor, insurer, regulatory, and state guidelines to foreclosure activities.
Maintain timely and professional communication, responding to calls, messages, and emails in accordance with service expectations.
Complete special projects and other assigned duties.