Supervisor Contested Foreclosure (On-site)

Newrez • Tempe, AZ

1d • Onsite

About The Position

The Supervisor Contested Foreclosure oversees a team of Contested Foreclosure Specialists and is responsible for the team’s efficiency, compliance with processes and procedures, timelines, and performance metrics. The role also manages training and personnel matters for the team, including onboarding, coaching, and annual reviews. The supervisor coordinates with the legal department, internal leadership, external clients, other company departments, and attorney firms on contested foreclosure matters and escalated issues. The position is on-site.

Requirements

• High school diploma or equivalent.
• At least 6 years of progressive or related experience in foreclosure or mortgage servicing.
• Strong analytical, organizational, communication, computer, and research skills.
• Attention to detail.
• Ability to multitask effectively and remain goal oriented.
• Ability to work independently with minimal supervision or as part of a team.
• Must have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

• Bachelor’s degree or paralegal certificate.
• Experience in the legal field, preferably with a law firm.
• 1–2 years of management experience.

Responsibilities

• Supervise Litigation Foreclosure Specialists and Litigation Foreclosure Case Managers.
• Develop and maintain current policies and procedures.
• Identify process-improvement opportunities and help implement new processes.
• Track deadlines and service-level agreements related to contested foreclosure timelines and department metrics.
• Review and manage risks related to contested foreclosure actions with the legal department, internal leadership, and external clients as needed.
• Train new hires on systems of record, investor guidelines, and industry standards.
• Train the team on newly implemented processes.
• Use reporting to manage the team and modify reporting as needed.
• Manage personnel matters, including coaching and annual reviews.
• Serve as the Litigation Foreclosure point of contact for other company departments and attorney firms regarding escalated issues.
• Track and analyze departmental data and report on team activities.
• Assist with attorney billing and invoice approval.
• Complete special tasks and take responsibility for achieving objectives.
• Make business decisions based on the likelihood of recovery versus liability risks.
• Perform other duties assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Employee Emergency and Disaster Fund.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED