Supervisor Foreclosure (On-site)

Newrez • Tempe, AZ

1d • Onsite

About The Position

The Supervisor Foreclosure oversees a team of foreclosure specialists and administrators, ensuring efficient performance across processes, procedures, timelines, and metrics. The role is also responsible for team training and personnel management. The supervisor manages foreclosure loan pipelines, maintains current policies and procedures, monitors deadlines and service-level agreements, and uses reporting and departmental data to manage and evaluate team performance. The position works with other company departments and attorney firms on escalated foreclosure issues and makes business decisions based on the likelihood of recovery versus liability risks.

This position is performed on-site at the assigned office. The work environment is a cubicle hub that may be noisy, with multiple conversations within earshot. Work includes prolonged periods in a stationary, sedentary position and constant repetitive computer use, including typing and managing phone calls. Regular, punctual attendance is required, and occasional adjusted schedules, overtime, evenings, or weekends may be needed to meet deadlines or business needs. Employees must have a smartphone that meets company security standards and can run apps such as Microsoft Authenticator.

Requirements

• Bachelor’s degree, paralegal certificate, or equivalent work experience.
• At least 6 years of foreclosure or mortgage servicing-related experience.
• Strong analytical, organizational, communication, computer, and research skills.
• Attention to detail.
• Ability to multitask effectively and remain goal-oriented.
• Ability to work on a team or independently with minimal supervision.
• Proficiency in Microsoft Office, including Outlook and Excel.
• Regular and punctual attendance according to the schedule established by leadership.
• Ability to work occasional adjusted schedules, overtime, evenings, and/or weekends as deadlines or business needs require.
• Ability to work in a noisy cubicle environment and maintain focus on phone calls.
• Ability to remain in a stationary position for prolonged periods and perform repetitive computer tasks, including typing and managing phone calls.
• Ability to communicate effectively in English and accurately exchange information after identifying correct procedures.
• Must have a smartphone that meets company security standards and can install apps such as Microsoft Authenticator; employment is contingent on this requirement.

Nice To Haves

• 1–2 years of management experience.

Responsibilities

• Supervise a staff of 8 or more Foreclosure Specialists and Document Verification Specialists to manage a pipeline of loans through the foreclosure process accurately and on time.
• Develop and maintain up-to-date policies and procedures.
• Identify opportunities for process improvement and help implement new processes.
• Maintain working knowledge of foreclosure requirements from investors, insurers, clients, states, and jurisdictions.
• Track and manage foreclosure deadlines, service-level agreements, and key department metrics.
• Train new hires on systems of record, investor guidelines, and industry standards, and train the team on new processes.
• Use reporting to manage the team and modify reporting as necessary.
• Manage personnel, including coaching employees and conducting annual reviews.
• Serve as the foreclosure point of contact for other company departments and attorney firms on escalated issues.
• Track and analyze departmental data and report on team activities.
• Accept special tasks as needed and take responsibility for achieving objectives.
• Make business decisions based on the likelihood of recovery versus liability risks.
• Perform related duties assigned by management.

Benefits

• Medical, dental, and vision insurance.
• Health Savings Account with employer contribution.
• 401(k) retirement plan with employer match.
• Paid maternity leave, parental bonding leave, and caregiver leave.
• Adoption assistance.
• Tuition and certification reimbursement.
• Employee Mortgage Loan Program.
• Newrez Employee Emergency and Disaster Fund for employees experiencing hardships.
• One company-paid Volunteer Time Off day.
• Matching Gifts Program, dollar-for-dollar up to $1,000.
• Access to grants, nonprofit resources, and volunteer opportunities.
• Employee Resource Groups.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager