On-Site Supervisor (CP) - IHA
About The Position
The Onsite Supervisor supports the Onsite Manager in maintaining seamless site operations and implementing the Manpower Service Delivery model at client locations. The position executes daily operational tasks, supports compliance, and helps create a positive experience for clients and talent. It serves as a connection between the Onsite Manager, talent, clients, and leadership, addressing day-to-day challenges with a solutions-oriented approach. Operating under general direction and using the OCE Standardization and Best-Practice Methodology, the Onsite Supervisor supports site performance through operational service delivery, talent engagement, client and team collaboration, and administrative excellence. The role requires collaboration with direct management and has no signing or authorization responsibilities. The Onsite Supervisor helps foster accountability, collaboration, safety, and continuous development. The role mentors and guides talent, promotes open communication and teamwork, and supports a motivated, engaged, and high-performing team.
Requirements
- At least 2 years of experience in staffing, human resources, or a client-facing operational role.
- Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
- High school diploma or equivalent.
- Digital literacy and experience using desktop applications, including MS Suite, SharePoint, Outlook, and Workforce Management Systems.
Nice To Haves
- Bachelor’s degree.
- Previous experience in a client environment.
- Experience managing onsite programs in the staffing or workforce solutions industry.
- Experience with payroll and invoicing systems, including validating and cross-referencing payroll data for accuracy.
Responsibilities
- Enter and reconcile time-entry, attendance, payroll, and client-invoicing data, ensuring compliance with contractual terms and onboarding requirements.
- Prepare and distribute accurate daily, weekly, and monthly client-specific reports.
- Process and prioritize client orders, coordinate talent assignments, and work with internal teams to align resources with client requirements.
- Check in with new hires, answer questions, provide guidance, and support a smooth onboarding experience.
- Monitor and evaluate talent performance, provide constructive feedback, collaborate with the Onsite Manager to address performance concerns, and implement and monitor improvement plans.
- Promote and enforce workplace safety, document incidents and near-misses, take steps to prevent recurrence, and work with clients to address safety gaps and improve compliance.
- Communicate operational updates, concerns, and successes to the Onsite Manager or Client Ops Manager and the client.
- Support management with task delegation and team alignment to service-delivery goals; mentor and guide talent in completing training and other responsibilities.
- Complete operational wrap-up and administrative tasks, including safety reports, time-clock corrections, and validation of client and talent reports.
- Assist with quarterly compliance audits covering contracts, onboarding requirements, and standard operating procedures using OCE templates.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
