On-Site Supervisor (Conv)

Manpower•Austin, TX

9h•Onsite

About The Position

The On-Site Supervisor supports the Onsite Manager in carrying out daily site operations and implementing the Manpower Service Delivery model at client locations. The role focuses on operational execution, compliance, client and talent satisfaction, and resolving day-to-day challenges. The supervisor connects the Onsite Manager or Client Ops Manager, talent, clients, and leadership, and works under general direction using OCE Standardization and Best-Practice Methodology. Collaboration with direct management is required; the position has no signing or authorization responsibilities. The supervisor supports operational reporting and order management, engages and monitors talent, promotes site safety, and coordinates with clients and internal teams. The role also assists with administrative closeout and quarterly compliance audits, and uses AI-enabled tools and digital solutions in keeping with organizational policies, sound judgment, and ManpowerGroup’s Human First, Digital Always philosophy. The position promotes accountability, collaboration, safety, and continuous development by mentoring talent, encouraging open communication, and helping build an engaged, high-performing team. ManpowerGroup states that it is an equal opportunity affirmative action workplace and provides reasonable accommodation during the interview process upon request.

Requirements

At least 2 years of experience in staffing, human resources, or a client-facing operational role.
Proven experience in a client-facing role, preferably in staffing, human resources, or service delivery.
High school diploma or equivalent.
Digital literacy, including experience with desktop applications such as MS Suite, SharePoint, Outlook, and Workforce Management Systems.

Nice To Haves

Bachelor’s degree.
Previous experience in a client environment.
Experience managing onsite programs in the staffing or workforce solutions industry.
Experience with payroll and invoicing systems, including validating and cross-referencing payroll data for accuracy.

Responsibilities

Accurately enter and reconcile time-entry, attendance, payroll, and client-invoicing data, ensuring compliance with contractual terms and onboarding requirements.
Prepare and distribute accurate daily, weekly, and monthly client-specific reports.
Process and prioritize client orders, arrange timely talent assignments that meet client requirements, and coordinate resource alignment with internal teams.
Check in with new hires, answer questions, provide guidance, and support a smooth onboarding experience.
Track and evaluate talent performance, provide constructive feedback, and work with the Onsite Manager to address performance concerns and implement and monitor improvement plans.
Promote and enforce site safety, document incidents and near-misses, work with clients to address safety gaps, and support continuous improvement in safety compliance.
Communicate regularly with the Onsite Manager or Client Ops Manager and the client about operations, concerns, and successes.
Support the Onsite Manager or Client Ops Manager in delegating tasks and aligning the team with service-delivery goals.
Mentor and guide talent in meeting expected outcomes and completing training and other responsibilities.
Complete operational closeout tasks, including safety reports, time-clock corrections, and validation of client and talent reports.
Assist with quarterly compliance audits covering contracts, onboarding requirements, and Standard Operational Procedures using OCE templates.
Use AI-enabled tools, technologies, and digital solutions consistent with organizational policies, applying appropriate human judgment, accountability, and ethical considerations.