On-Site Specialist

Elwood Staffing•Glendale, AZ

2d•Onsite

About The Position

The On-Site Specialist supports the success and improvement of a client’s On-Site program. The role requires independent judgment and discretion to guide associates and help ensure job-performance goals are met or exceeded. Responsibilities may include coaching, counseling, disciplining, and terminating associates when appropriate. The Specialist builds relationships with temporary associates, reinforces the employer-associate relationship and their commitment to the client, and consistently supports the company’s mission, beliefs, and customer-service standards. The Specialist works closely with client management, supervisors, temporary associates, and company personnel to anticipate staffing needs, address concerns, support performance expectations, and promote safety. The role includes learning the client’s facilities, positions, and policies; conducting orientations; monitoring production demands and turnover; and assisting with injury response. A valid driver’s license and dependable transportation are required for travel between a branch and client locations as needed.

Requirements

Strong verbal and written communication skills.
Excellent computer skills, including proficiency in Microsoft Office.
Ability to work cross-functionally, communicate proactively, and resolve issues with urgency.
Valid driver’s license.
Access to dependable transportation for punctual arrival, travel between job sites or clients when needed, and scheduled work hours, including evenings and weekends.

Nice To Haves

Experience in a customer service role is preferred.
Organized.

Responsibilities

Develop strong working relationships with the client’s management team.
Build relationships with stakeholders, anticipate future needs, and recruit temporary associates to meet those needs.
Communicate effectively with client personnel, temporary associates, and company personnel.
Meet regularly with client supervisors to confirm satisfaction with associate performance and address concerns.
Learn the client’s facilities, positions, and policies.
Collaborate with branch, regional, and corporate personnel to meet client performance expectations.
Help identify and assign temporary associates who meet the client’s standards for job skills and ability.
Maintain regular contact with temporary associates to confirm their availability for future assignments.
Conduct new-hire orientations covering applicable company policies and safety issues.
Follow best practices for engaging newly hired associates.
Respond promptly to client and associate concerns; recommend or implement solutions, prevent recurrence, and document actions according to standard procedures.
Walk the floor throughout the day to engage with supervisors and associates, observe interactions, address safety issues, and assess production demands.
Complete injury reports and help injured workers obtain medical treatment according to company policies and procedures.
Monitor turnover and develop strategies to reduce it.
Coach, counsel, discipline, or terminate associates when appropriate.