On-Site Service Engineer - Tampa

Labcorp•Tampa, FL

2d•Onsite

About The Position

Labcorp is seeking an On-Site Service Engineer to install, maintain, troubleshoot, repair, qualify, validate, and support complex laboratory automation systems. The role serves as a primary technical resource for customers by promoting equipment reliability, performing preventive maintenance, supporting upgrades and validation activities, and resolving system issues. It requires strong technical expertise, customer focus, and the ability to work independently in support of critical laboratory automation operations. The position is based in Tampa, Florida. The regular schedule is Monday through Friday, 11:00 PM to 7:30 AM (third shift). Occasional shift changes, on-call support, weekend, holiday, and after-hours work may be required based on business needs. Initial training will take place at Protedyne's Bloomfield, Connecticut facility and other locations for approximately two to three months. Permanent authorization to work in the United States without employer sponsorship is required; sponsorship, including H-1B, OPT/CPT, EAD, or other temporary work authorization, is not available. The pay range is $36–$42 per hour. Job offers are based on a candidate’s skills and prior relevant experience, applicable degrees or certifications, internal equity, and market data.

Requirements

Associate degree in Engineering, Electronics, Robotics, Mechatronics, Mechanical Technology, Electrical Technology, or another technical discipline.
At least 3 years of field service experience supporting complex automation systems.
Proficiency with Microsoft Office applications, including Excel, Word, and Outlook.
Knowledge of troubleshooting and diagnostic methodologies.
Experience using diagnostic tools and instrumentation such as digital voltmeters (DVMs), oscilloscopes, and micrometers.
Experience supporting medical, laboratory, or healthcare automation systems.
Knowledge of electrical, pneumatic, mechanical, and automation systems.
Ability to lift and carry items weighing 50 pounds or more on a regular basis.
Strong customer service and relationship-management skills.
Excellent verbal and written communication skills.
Ability to instruct customers on equipment operation and maintenance.
Ability to assess customer-reported issues accurately and communicate effective solutions.
Strong analytical and troubleshooting skills, including the ability to diagnose complex equipment and system issues.
Ability to prioritize service needs and develop effective solutions to maintain system availability.
Ability to exercise sound judgment in field-service environments.
Ability to work independently with minimal supervision and take ownership of on-site service responsibilities.
Ability to maintain professionalism in demanding customer environments.
Demonstrated adaptability and commitment to continuous learning.
Permanent authorization to work in the United States without employer sponsorship now or in the future.

Responsibilities

Operate, maintain, troubleshoot, and repair Propel, Matrix, and Propel Plate Accelerator laboratory automation systems.
Perform routine and emergency maintenance to maximize equipment performance and uptime.
Conduct preventive maintenance inspections and service activities on assigned systems.
Diagnose and resolve electrical, mechanical, pneumatic, and automation-related issues.
Execute Factory Acceptance Testing (FAT) of automation equipment at manufacturing facilities.
Install laboratory automation equipment at customer sites.
Conduct Site Acceptance Testing (SAT) following installation.
Perform system upgrades, qualifications, validation activities, and testing.
Provide technical support and issue resolution in a fast-paced customer environment.
Respond to service requests and help customers maintain operational equipment.
Deliver equipment operator training as needed.
Provide recommendations and technical guidance about equipment operation and maintenance.
Maintain assigned service inventory and ensure its accuracy.
Complete required service documentation, including customer feedback, time, inventory, equipment checklist, and maintenance reports.
Maintain accurate service and maintenance documentation.
Maintain proficiency on assigned equipment through ongoing training and professional development.
Support additional projects and assignments as required.