On-Site Engineer

SWK Technologies • Dallas, TX

1d • Onsite

About The Position

SWK Technologies is seeking a dedicated On-Site Engineer to provide hands-on assistance to clients and help ensure their systems operate smoothly and efficiently. The engineer represents SWK Technologies to clients by delivering technical support and solutions on-site. The role includes troubleshooting hardware and software issues, performing installations and upgrades, and assisting clients with technical questions. The position contributes to customer satisfaction and the development of long-lasting client relationships.

Requirements

• Previous experience in IT.
• Previous call center experience is required.
• Ability to build rapport with clients.
• Strong troubleshooting and critical-thinking skills.
• Positive and professional demeanor.

Nice To Haves

• Managed service provider experience is preferred.

Responsibilities

• Provide technical assistance with computer hardware and software issues.
• Provide on-site support as needed.
• Resolve client challenges remotely by phone, chat, or email.
• Track customer issues and resolutions in the ticketing system.
• Update and maintain client information or documentation in company systems.
• Troubleshoot hardware and software issues.
• Perform installations and upgrades.
• Assist clients with technical queries.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed