Service Engineer II IS - On Site

Providence•Renton, WA

3d•Onsite

About The Position

The ECS On-Site Executive Conference Room Support role provides proactive, white-glove support for designated executive conference rooms and high-visibility meetings. The role serves as the single point of accountability for the executive meeting experience, ensuring rooms are ready, issues are resolved quickly, and technical teams are coordinated behind the scenes with minimal disruption to executives and meeting participants. The position is part of Enterprise Information Services at Providence, an organization that describes its culture as patient-focused, whole-person care built on understanding, commitment, and mutual respect.

Requirements

Bachelor's degree in computer engineering, Computer Science, Mathematics, Engineering, or an equivalent combination of education and experience.
2 or more years of related experience.
Experience in automation, specifically related to deployment, recovery, or other manual processes.
Experience with n-tier solutions.
Experience with resilience modeling (failure mode analysis) and the ability to simulate service outages for point solutions (automated) and platforms (manually).

Nice To Haves

Experience with displays, cameras, microphones, speakers, touch controllers, room systems, network connectivity, and content sharing.
Microsoft 365 experience.
Experience with Poly, Logitech, or Crestron.
Experience with ServiceNow.
Experience communicating with and supporting executives.

Responsibilities

Provide proactive, white-glove support for designated executive conference rooms and high-visibility meetings.
Serve as the single point of accountability for the executive meeting experience.
Ensure conference rooms are ready and resolve issues quickly.
Coordinate technical teams behind the scenes with minimal disruption to executives and meeting participants.