On-Site Residential Property Manager
About The Position
As the On-Site Resident Manager at Lake Balboa Townhomes, you’ll be both the operational lead and the friendly face of the community. You’ll manage daily property operations, foster a welcoming environment for residents, and ensure financial performance and physical upkeep are on point. The ideal candidate is customer-service oriented, detail-focused, dependable, and able to manage multiple priorities in a high-energy environment. Previous on-site property management experience is required. The On-Site Resident Manager is generally called upon to function in the following areas: 1) establishing and promoting a community environment 2) be available to residents & assist their needs 3) perform administrative responsibilities 4) serve as the primary responsibility for the financial operations of the community by maximizing the income and controlling the expenses of the apartment community.
Requirements
- High school diploma or equivalent (college coursework preferred)
- Minimum 1 year of on-site property management experience (multi-family strongly preferred)
- Strong computer skills (Microsoft Word, Excel, Outlook)
- Knowledge of landlord/tenant law, including Fair Housing compliance
- Strong understanding of basic maintenance operations for apartment communities
- Excellent communication, interpersonal, and organizational skills
- Ability to balance independent decision-making with collaborative teamwork
- Experienced and/or eager to utilize various high-tech, high-performance tools, software and apps for tenant/rent management, maintenance/work order management, project/task management, communication and more!
- A thorough background check and drug screening will be conducted prior to placement. A conviction may not necessarily disqualify you from employment.
Responsibilities
- Operate the property in the owner’s best interest, in line with company policies, procedures, and all Fair Housing, State, and Federal laws
- Maintain high occupancy by utilizing effective marketing and leasing strategies
- Clearly explain leases and community policies to new and current residents
- Conduct regular property walks to identify safety issues, maintenance needs, and cleanliness concerns
- Monitor and ensure timely completion of maintenance requests
- Oversee move-ins, move-outs, rent increases, and eviction processes in compliance with policy and timelines
- Address and document resident concerns, policy violations, and disturbances appropriately
- Collect rent, process late fees, issue notices, and manage delinquency follow-ups
- Maintain detailed records and prepare required daily/month-end reports
- Partner with corporate and maintenance teams to resolve issues quickly and effectively
- Participate in company trainings and contribute to property improvement plans
Benefits
- Discounted rent for a 1-bedroom unit on-site
- Access to corporate and maintenance support
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What This Job Offers
Job Type
Part-time
Career Level
Mid Level
Education Level
High school or GED
