Part-Time On-Site Manager | Le Parc On-Site Manager

Southwest Equity Partners, Inc.•Chicago, IL

11d•Onsite

About The Position

The On-site Manager is responsible for the day-to-day operations of the assigned property, including managing residents, daily activities, and property resources to achieve established budgeted financial and operational goals. This role ensures compliance with Company policies, Fair Housing, ADA, FCRA, and other relevant regulations. The On-site Manager supports residents by handling leasing, new resident assistance, maintenance requests, accounting, and move-in/move-out duties, while also coordinating miscellaneous resident-related functions.

Requirements

Strong interpersonal skills and the ability to work under time constraints
Strong project management, analytical and research skills with a demonstrated ability to manage projects from inception through completion
2+ years of property management experience; multi-unit experience a plus.
Excellent oral and written communication skills
Experience in a supervisory role and managing staff
Proficient in Appfolio property management software or other similar property management software
General office, bookkeeping and sales skills
Computer literate, including Microsoft Office Suite
Must be detail-oriented and able to focus with frequent interruptions
Maintains confidence and protects operations of business by keeping information confidential
Ability to operate in an open work area with moderate everyday noise
Ability to work from multiple locations
Ability to perform other duties as required
Must be available to work extended/flexible hours and weekends, as needed.
Regular attendance and active participation/planning at company functions and events is also required.
Must qualify as a resident.

Nice To Haves

Bachelor’s degree preferred

Responsibilities

Serve as the primary point-of-contact for potential, new, and current residents regarding site visits, leasing, rental inquiries, property tours, rent collection, reporting, and maintenance issues.
Maintain high occupancy and rent levels according to the property-specific plan, overseen by the Director of Resident Services.
Achieve community resident satisfaction and retention goals by resolving complaints and concerns promptly and answering questions about rent and fee payments.
Complete call-backs on all service requests within 24 hours to ensure customer satisfaction.
Develop, produce, and coordinate resident communications, including newsletters, surveys, lease violation letters, and other relevant communications.
Organize and coordinate resident functions such as parties, birthday cards, welcome parties, and unit visits.
Evaluate the appearance and curb appeal, landscape, office environment, and vacancies daily, ensuring the leasing office, tour path, and model(s) are show-ready.
Check the answering service throughout the day for messages and return calls as necessary.
Provide input into budget development for the property in coordination with the Director of Resident Services by analyzing financial statements, reviewing marketing information, and accessing operational reports.
Meet targeted revenues by setting rent rates (in coordination with Director), ensuring timely collection and posting of rent and fees, making bank deposits, and reviewing monthly financial status reports.
Oversee the lease enforcement process, including approving prospective resident applications, discounts, and renewal leases; conducting periodic apartment inspections; following proper notice requirements; evicting residents; and imposing and collecting late fees.
Gather, analyze, and interpret market and economic trends impacting the property and implement marketing and leasing strategies to achieve occupancy and revenue goals.
Promote resident satisfaction and retention by responding to complaints, questions, and requests promptly and taking appropriate action to resolve service issues.
Ensure the property's maintenance team members comply with Company standards for responding to and completing resident service requests, and follow up to ensure resident satisfaction.
Conduct regular property inspections and take appropriate actions to ensure the physical aspects of the property, grounds, buildings, model(s), and amenities meet established standards for safety, cleanliness, and appearance.
Assist in managing the client/owner relationship by meeting with owners, conducting property tours, providing performance updates, and responding to owner requests.
Develop new ideas and programs to enhance events, amenities, and the overall resident experience.
Act as the primary contact for residents, proactively communicating and strengthening relationships by understanding resident lifestyles, preferences, and needs, and ensuring personalized, high-quality services.