On Road Flex Position

UPS Supply Chain Solutions

7d

About The Position

This position completes general administrative tasks and required audits during on-job supervision rides to ensure adherence to policies and procedures. It uses technology to identify opportunities for performance improvement and risk mitigation. The employee communicates with customers to respond to service concerns, build relationships, and determine solutions that meet business goals. The position also performs other tasks as requested.

Requirements

• Ability to work flexible shift hours, up to five days a week.
• Must be a U.S. citizen or national, a lawful permanent resident, or an alien authorized to work in the U.S. for this employer.

Nice To Haves

• Small Package Operations Knowledge.

Responsibilities

• Complete administrative tasks, including performance reviews, accident reports, service failures, and training, accurately and on time to facilitate execution of the dispatch plan through Service Providers.
• Use the Balanced Scorecard and Quality Improvement Process to monitor workgroup performance against business goals.
• Communicate with customers to respond to service concerns, build relationships, and determine solutions that meet business goals.
• Identify business opportunities and forward information to the appropriate department, such as the dispatch supervisor, center management, or business development, for follow-up.
• Encourage service providers to identify and forward volume development opportunities to management.
• Communicate customers’ business needs to employees so they understand job responsibilities and how their actions affect customers.
• Perform other tasks as requested.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed