On Premise Administrative Assistant

Aerotek•Charleston, SC

3d•$42,000 - $47,000

About The Position

The On Premise Field Operations Associate supports day-to-day workforce administration and site access processes. The role ensures accurate timekeeping, tracks attendance and disciplinary documentation, coordinates new-hire badge access, supports contractor needs, and works with managers, HR, and vendors to resolve issues efficiently.

Requirements

At least 2 years of experience in a customer service–related position.
An associate degree or 2 years of applicable customer service experience.
High attention to detail and strong follow-through; ability to handle sensitive information with discretion.
Ability to track, document, and clearly communicate attendance and timekeeping issues.
Strong customer service mindset and professional communication skills by phone, email, and in person.
Comfort working with timekeeping and HR systems, trackers, and spreadsheets.
Ability to prioritize multiple requests and meet weekly deadlines.

Nice To Haves

BA/BS degree in Human Resources, Business, Accounting, or a related field.

Responsibilities

Process employee timecards, follow up on missing or inaccurate entries, and confirm corrections with site management.
Coordinate new-hire badge creation and site access by collecting required information and sending details to Tim for entry into the door-access system.
Audit timecards for attendance occurrences and accurately document findings in the attendance tracker.
Maintain and update the conversion/ADP tracker and distribute updates to HR on the required cadence.
Update the attendance tracker with weekly disciplinary actions (write-ups).
Send managers and HR the weekly attendance tracker and summary list of write-ups issued.
Help resolve invoicing discrepancies by coordinating with internal stakeholders and vendors as needed.
Provide day-to-day administrative support for contractors and escalate issues to appropriate partners when required.
Place outbound calls through ACT to support completion of pre-employment paperwork and onboarding requirements.