Private Duty On Call Coordinator

LifeCare Home Health • Fort Lauderdale, FL

3d

About The Position

The On Call Coordinator coordinates patient visits, maintains and updates scheduling records, and communicates scheduling changes accurately and promptly between office and field staff. The role supports Agency patients, ensures adequate after-hours patient coverage and staffing, and performs additional functions as needed under the direction of the Business Office Manager. The position works primarily in an office environment, with some exposure to unpleasant weather. The work requires prolonged sitting, standing, and walking, and the ability to handle stressful situations calmly and courteously while meeting deadlines and Company needs.

Requirements

• At least one year of experience in a general office environment.
• High school diploma or equivalent.
• Ability to communicate effectively verbally and in writing.
• Demonstrated decision-making skills.
• Ability to read, write, and comprehend English.
• Ability to handle stressful situations calmly and courteously and work under stressful conditions to meet deadlines and Company needs.

Nice To Haves

• One year of home health care experience.

Responsibilities

• Assist in coordinating services provided to Agency patients.
• Control and monitor schedule changes for field staff.
• Ensure adequate after-hours coverage of patients and staffing.
• Bring scheduling problems to the supervisor’s attention immediately.
• Receive referrals, verify insurance eligibility and patient contact and physician details, and staff the case.
• Relay messages to field staff, office staff, and account executives.
• Perform functions as needed under the direction of the Business Office Manager.
• Communicate effectively with clients, their families, team members, and other health care professionals.
• Participate in in-service programs and maintain or improve competency.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED