Private Duty On Call Coordinator

Lifecare Home Health Family • Fort Lauderdale, FL

4d

About The Position

The On Call Coordinator coordinates patient visits and maintains scheduling records, ensuring accurate and timely communication of scheduling changes between office and field staff. The role helps coordinate services for agency patients, monitors schedule changes, and ensures adequate after-hours patient and staffing coverage. The coordinator receives referrals, verifies insurance eligibility and patient information, and staffs cases. The position also relays messages among field staff, office staff, and account executives, and communicates with clients, families, team members, and other health care professionals. The coordinator performs other functions as needed under the direction of the Business Office Manager and participates in in-service programs to maintain and improve competency. This general description does not exclude other duties as assigned.

Requirements

• One year of experience in a general office environment.
• Ability to communicate effectively verbally and in writing.
• Demonstrated decision-making skills.
• Ability to read, write, and comprehend English.
• High school diploma or equivalent.
• Prolonged sitting, standing, and walking are required.
• Ability to handle stressful situations calmly and courteously.
• Ability to work under stressful conditions to meet deadlines and company needs.

Nice To Haves

• One year of home health care experience.

Responsibilities

• Assist in coordinating services provided to agency patients.
• Control and monitor schedule changes for field staff.
• Ensure adequate after-hours coverage of patients and staffing.
• Bring scheduling problems to the supervisor’s attention immediately.
• Receive referrals, verify insurance eligibility and patient information, and staff cases.
• Relay messages to field staff, office staff, and account executives.
• Perform functions as needed under the direction of the Business Office Manager.
• Communicate effectively with clients, their families, team members, and other health care professionals.
• Participate in in-service programs and maintain or improve competency.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED