Omnichannel Associate - Logan Valley Mall
About The Position
The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, including customer service and sales, fulfillment, online-order operations, and general store operations. The role includes assisting customers, picking and packing orders, processing online-order transactions, maintaining the online-order stock area, replenishing merchandise, and participating in inventory activities. Associates are expected to meet established performance standards for shrink and safety, omnichannel operations, customer service, profit, productivity, and attendance.
Requirements
- Minimum 1–2 years of work experience.
- High school degree or equivalent required.
- Demonstrated ability to solve problems and make sound decisions that support sales, profit, and customer service.
- Ability to execute work effectively and efficiently and hold oneself accountable to high standards.
- Ability to adapt quickly to changing situations with energy and a positive attitude.
- Ability to provide great customer service and build positive, inclusive, and respectful relationships.
- Ability to take accountability for one's actions and outcomes.
- Proactively seek ways to improve the customer experience and take appropriate action with energy and urgency.
Nice To Haves
- Bachelor's degree or equivalent work experience preferred.
Responsibilities
- Greet and assist customers in finding products, provide outstanding customer service, listen calmly to customer issues and help resolve them, promote company products and services, and partner effectively with team members.
- Monitor Enterprise Fulfillment systems, pick merchandise orders, and acknowledge completion in the system.
- Pack orders accurately according to packaging requirements and timelines.
- Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
- Research jcp.com order shortages and overages and complete shipment check-in.
- Complete order binning and system reporting for jcp.com processes.
- Assist with the organization and maintenance of the jcp.com stock area.
- Process jcp.com order delivery and return transactions at the register.
- Partner with Merchandise Associates or Assistants to replenish the store, or personally replenish products from inventory.
- Participate in the annual inventory process.
- Meet established standards for shrink and safety initiatives, omnichannel operations, customer service, profit, productivity, and attendance.
Benefits
- Medical, dental, and vision benefits, if eligible.
- Term life insurance, if eligible.
- Paid vacation and holidays, if eligible.
- 401(k) with Company match, if eligible.
- Associate discount on JCPenney merchandise.
- Eligible associates receive eight paid holidays during the calendar year.
- Store hourly associates scheduled to work on a designated holiday receive additional compensation.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
