Omnichannel Associate - Oakland Mall

Penney OpCo LLC • Troy, MI

2d • Onsite

About The Position

The Omnichannel Associate contributes to profitable sales growth by carrying out Enterprise Fulfillment and jcp.com activities and strategies, as well as customer service and sales and general store operations. The role includes assisting customers, fulfilling online orders, completing jcp.com order processes, replenishing merchandise, and meeting established performance standards.

Requirements

• Minimum 1–2 years of work experience.
• High school degree or equivalent required.
• Solve problems and make decisions that support sales, profit, and customer service; execute work effectively and efficiently; take accountability for results; and adapt quickly to changing situations with energy and a positive attitude.
• Provide great customer service, cooperate with others, build positive and respectful relationships, and take accountability for actions and outcomes.
• Proactively seek ways to improve the customer experience, demonstrate confidence and courage, and act with energy and urgency.

Nice To Haves

• Bachelor’s degree or equivalent work experience preferred.

Responsibilities

• Greet and assist customers in finding products, provide outstanding customer service, listen calmly to customer issues and help resolve them, promote company products and services, and partner effectively with team members.
• Monitor the Enterprise Fulfillment systems application, pick merchandise orders, and acknowledge completion in the system.
• Pack orders accurately according to packaging requirements and timelines.
• Complete Ship from Store and Buy Online Pickup in Store activities in a timely manner.
• Research jcp.com order shortages and overages and complete shipment check-in.
• Complete order binning and system reporting for jcp.com processes.
• Help organize and maintain the jcp.com stock area.
• Process jcp.com order delivery and return transactions on the register.
• Partner with Merchandise Associates and Assistants to replenish the store, or personally replenish products from inventory.
• Participate in the annual inventory process.
• Consistently meet established performance standards, including shrink and safety initiatives, omnichannel, customer service, profit, productivity, and attendance.

Benefits

• Medical insurance, if eligible.
• Dental insurance, if eligible.
• Vision insurance, if eligible.
• Term life insurance, if eligible.
• Paid vacation, if eligible.
• Paid holidays for eligible associates; associates eligible for paid vacation (MTO) may receive eight paid holidays during the calendar year.
• Additional compensation for store hourly associates scheduled to work on a designated holiday.
• 401(k) with company match, if eligible.
• Associate discount on JCPenney merchandise.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED