Seasonal Omnichannel Retail Associate

New York Hall of Science•New York, NY

1d•$0 - $18•Onsite

About The Position

The New York Hall of Science is seeking an enthusiastic, customer-oriented Seasonal Omnichannel Retail Associate to support its team during the peak visitor season. The role provides customer service, supports retail operations across in-store, online, and mobile channels, and helps enhance the visitor experience. The position runs through the end of January 2027. The position is part-time, regular, and non-supervisory; it is non-exempt and pays $18.00 per hour. It is 100% onsite at NYSCI. Available shifts are Wednesday through Sunday, 10:00 AM to 4:00 PM, with seasonal availability required for a flexible schedule that may include weekends, peak holiday periods, and occasional evenings based on museum hours and attendance. The position reports to the Omnichannel Retail Manager.

Requirements

Strong interpersonal skills and a genuine passion for providing excellent customer service.
Proficiency in using Point of Sale (POS) systems and online retail platforms.
Excellent verbal and written communication skills.
Ability to multitask, prioritize tasks, and work effectively in a fast-paced, high-volume environment.
Ability to work a flexible seasonal schedule, including weekends, peak holiday periods, and occasional evenings as dictated by museum operating hours and seasonal attendance.
Previous experience in retail sales or customer service.

Nice To Haves

Retail sales or customer service experience in a museum, science center, tourist attraction, or educational environment.

Responsibilities

Greet and assist museum visitors in a friendly, enthusiastic, and professional manner.
Provide information about NYSCI exhibits, store promotions, programs, and products.
Address customer inquiries, concerns, and feedback promptly and effectively.
Assist in managing inventory and stock levels across in-store, online, and mobile sales channels.
Process online orders, including fulfillment, packaging, and shipping, during peak-season volume.
Ensure product listings, pricing, and promotions are accurate across all channels.
Monitor and respond to customer inquiries and reviews on online platforms as directed.
Assist in executing omnichannel promotional campaigns as needed.
Engage visitors to promote retail products and membership opportunities.
Drive seasonal sales by recommending relevant products and upselling add-ons or upgrades.
Process transactions accurately and efficiently using the POS system.
Maintain a clean, organized, and visually appealing retail environment.
Execute seasonal merchandising displays to highlight featured products and promotions.
Monitor and replenish inventory frequently to ensure product availability during peak periods.
Collaborate with colleagues across departments to support a seamless visitor experience.
Communicate with team members and supervisors to coordinate tasks during busy shifts.
Perform other related duties as assigned.